Tagged as Customer Service , eCommerce Consulting , UX Design
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
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Tagged as eCommerce Conversion Rate Optimisation , UX Design
This is due to the negative PR relating to the environmental impacts of fast fashion and new retail disruptors
Tagged as eCommerce Conversion Rate Optimisation , UX Design
There are 6 times more Google searches for that retailer than for ‘amazon’
Tagged as eCommerce Conversion Rate Optimisation , UX Design
45% of dress searches contain a reference to an event
Tagged as Best Practice , Digital Transformation , eCommerce Conversion Rate Optimisation , UX Design
Just because a retailer is deemed "successful" does not imply they have nailed the delivery of amazing online experiences
Tagged as Customer Service , Data Driven Decision Making , eCommerce Conversion Rate Optimisation , UX Design
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making
Tagged as Best Practice
There is a correlation between online growth and the investment in employee training in Digital/eCommerce disciplines
Tagged as Digital Transformation , UX Design
Ulta has now surpassed Sephora in the race to being the most popular online beauty retailer. But what has Ulta done?
Tagged as Best Practice , eCommerce Conversion Rate Optimisation , UX Design
Tagged as eCommerce Consulting , eCommerce Conversion Rate Optimisation , UX Design
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018