The decision to replatform the eCommerce solution is a pivotal moment—one that can determine future growth, operational efficiency, and long-term sustainability.
Yet, too often, organisations approach this high-stakes replatform process with the same misstep: appointing someone internally to serve as a temporary eCommerce Project Manager.
While this may seem pragmatic or cost-effective, it is a decision fraught with risk and inefficiency, especially given the highly specialised skill set required for successful eCommerce project management.
The demands of an eCommerce replatform project are unique and intense, requiring a dedicated focus and mastery of a distinct set of skills that go far beyond the skillsets of internal teams.
Greg Randall brings over 25 years of eCommerce project management experience. This wealth of practical knowledge encompasses not only technical execution but also strategic alignment, stakeholder engagement, and post-launch optimisation.