A common issue with organisations is the absence of a leader who is accountable for the performance of the digital channel.
40% of those consumers returning to physical stores are having bad experiences, as a result of COVID-19
Tagged as Customer Experience Design
Organisations invest heavily in content strategies, creating content to assist in information gathering and online buying
Tagged as Best Practice
Power Retail asked Greg to critique beauty retailers on how they are performing in the context of eCommerce best practice.
How big of a problem is ad blockers and its effects on Google Analytics tracking behavioural data?
COVID-19 has damaged many business models, but few talk about the sheer chaos it has brought to the B2B model
Speaking to customers does not work, what works is listening to customers
55% of emotions are expressed nonverbally! So why is this important to retailers?
Click and Collect has become a valuable service, but what does it need to look like in the Post COVID world?
It comes down to the DNA of a busienss and how the first set up systems and processes.