Tagged as COVID Retail , Customer Experience Design , Digital Strategy
Physical retail CAN benefit from this online surge and recent research has come out proving this to be true
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Tagged as COVID Retail , Customer Service , Digital Strategy
It’s official, the world has changed, read this comprehensive research defining what the future of retail needs to look like
Tagged as COVID Retail , Customer Experience Design , Customer Service
A great quick story about how I helped to make my client's customers happier
Tagged as Best Practice , Customer Experience Design , SEO
Learn more about what retailers need to do to drive more reviews to the site and improve engagement
Tagged as Business Transformation , COVID Retail , Digital Strategy
Fast Fashion is in turmoil as a result of the new COVID Consumer and the dissemination of supply chains
Tagged as COVID Retail , Customer Experience Design
Searches for products/services that include the word “best” has outpaced searches where the word “cheap” is being used
Tagged as Digital Strategy , Ecommerce
A common issue with organisations is the absence of a leader who is accountable for the performance of the digital channel.
Tagged as COVID Retail , Digital Strategy
40% of those consumers returning to physical stores are having bad experiences, as a result of COVID-19
Tagged as Customer Experience Design
Organisations invest heavily in content strategies, creating content to assist in information gathering and online buying
Tagged as Best Practice
Power Retail asked Greg to critique beauty retailers on how they are performing in the context of eCommerce best practice.