Tagged as Customer Experience Design , Customer Service
Research companies, such as Global Web Index (GWI), are working hard to identify the new trends that reflect the new mindset
Latest Articles
Greg Randall is a global thought leader and published author on the Digital/eCommerce best practice, customer experience design and digital strategy.
Below are the most recent articles written by Greg...
Tagged as Customer Experience Design , Digital Strategy
Physical retail CAN benefit from this online surge and recent research has come out proving this to be true
Tagged as Customer Service , Digital Strategy
It’s official, the world has changed, read this comprehensive research defining what the future of retail needs to look like
Tagged as Customer Experience Design , Customer Service
A great quick story about how I helped to make my client's customers happier
Tagged as Best Practice , Customer Experience Design , SEO
Learn more about what retailers need to do to drive more reviews to the site and improve engagement
Tagged as Business Transformation , Digital Strategy
Fast Fashion is in turmoil as a result of the new COVID Consumer and the dissemination of supply chains
Tagged as Customer Experience Design
Searches for products/services that include the word “best” has outpaced searches where the word “cheap” is being used
Tagged as Digital Strategy , Ecommerce
A common issue with organisations is the absence of a leader who is accountable for the performance of the digital channel.
Tagged as Digital Strategy
40% of those consumers returning to physical stores are having bad experiences, as a result of COVID-19
Tagged as Customer Experience Design
Organisations invest heavily in content strategies, creating content to assist in information gathering and online buying