Tagged as B2B , Digital Strategy , eCommerce Consulting , UX Design
COVID-19 has damaged many business models, but few talk about the sheer chaos it has brought to the B2B model
Latest Articles
Tagged as Digital Strategy , eCommerce Conversion Rate Optimisation , UX Design
Speaking to customers does not work, what works is listening to customers
Tagged as Customer Service , eCommerce Conversion Rate Optimisation , UX Design
55% of emotions are expressed nonverbally! So why is this important to retailers?
Tagged as Best Practice , Digital Strategy , eCommerce Consulting , UX Design
Click and Collect has become a valuable service, but what does it need to look like in the Post COVID world?
Tagged as Digital Strategy , UX Design
It comes down to the DNA of a busienss and how the first set up systems and processes.
Tagged as Digital Strategy , eCommerce Consulting , UX Design
Bezos has informed investors $4 billion in profits will be reinvested to prepare the organisation for COVID-19.
Tagged as Digital Strategy , Digital Transformation
A concise piece talking about what consumers are expecting of retailers during this time.
Tagged as Customer Service , Digital Strategy
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as Best Practice , eCommerce Conversion Rate Optimisation , UX Design
It’s because your mobile checkout experience is poor.
Tagged as Customer Service , eCommerce Consulting , UX Design
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.