Tagged as Best Practice
There is a correlation between online growth and the investment in employee training in Digital/eCommerce disciplines
Latest Articles
Tagged as Business Transformation , Customer Experience Design
Ulta has now surpassed Sephora in the race to being the most popular online beauty retailer. But what has Ulta done?
Tagged as Best Practice , Customer Experience Design
Tagged as Customer Experience Design , Loyalty
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018
Tagged as Customer Experience Design , Loyalty
Retailers who are winning, do a great job of promoting their loyalty in paid search
Tagged as Best Practice , Digital Strategy
The graphic below represents eCommerce where “pills and surgery” are shortcuts and “lifestyle change” is doing things right
Tagged as Customer Experience Design , Customer Service
Most retailers have customer review functionality 87% of retailers DO NOT respond to negative reviews
Tagged as B2B , Customer Experience Design
Gone are the days where B2B digital lead generation and direct one-to-one engagement is dominated by desktop screens
Tagged as Loyalty
New research from UPS who surveyed 18,000 online shoppers
Tagged as Customer Experience Design
In 2013, 90% of all orders was "Home Delivery: in 2018 it's dropped to 70%