Tagged as Digital Strategy , UX Design
It comes down to the DNA of a busienss and how the first set up systems and processes.
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Tagged as Digital Strategy , eCommerce Consulting , UX Design
Bezos has informed investors $4 billion in profits will be reinvested to prepare the organisation for COVID-19.
Tagged as Digital Strategy , Digital Transformation
A concise piece talking about what consumers are expecting of retailers during this time.
Tagged as Customer Service , Digital Strategy
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as Best Practice , UX Design
It’s because your mobile checkout experience is poor.
Tagged as Customer Service , eCommerce Consulting , UX Design
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.
Tagged as Customer Service , Digital Strategy , eCommerce Consulting , UX Design
Retailers are driving change internally to evolve, but what about the outward focus?
Tagged as Customer Service , eCommerce Consulting , UX Design
Would you wait in a digital line up?
Tagged as Customer Service , eCommerce Consulting , UX Design
43% of consumers find it "reassuring" to hear from brands they "know and trust"
Tagged as Digital Strategy , Digital Transformation , eCommerce Consulting , UX Design
With COVID-19, retailers are closing stores and consumers being told to stay at home. How does a business respond?