Tagged as Best Practice , Customer Experience Design
The progress bar is one of the most important elements within the checkout experience, yet so few retailers do it right
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Tagged as Customer Experience Design , Customer Service , Digital Strategy
If you want to deliver amazing "Find a physical store" experiences, empower consumers to filter by product ranges
Tagged as B2B , Data Driven Decision Making , Digital Strategy
Instagram’s removal of “like counts” is negatively influencing the influencers
Tagged as Data Driven Decision Making , Digital Strategy , Loyalty
With new email software comes lots of data - what do businesses need to look at to determine email is working for them?
Tagged as Customer Service , Loyalty
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Tagged as Customer Experience Design
This is due to the negative PR relating to the environmental impacts of fast fashion and new retail disruptors
Tagged as Customer Experience Design
There are 6 times more Google searches for that retailer than for ‘amazon’
Tagged as Customer Experience Design
45% of dress searches contain a reference to an event
Tagged as Best Practice , Customer Experience Design
Just because a retailer is deemed "successful" does not imply they have nailed the delivery of amazing online experiences
Tagged as Customer Experience Design , Customer Service , Data Driven Decision Making
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making