Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
The approach to offering a huge range of products is an outdated strategy and no longer in line with what consumers want
What can retailers do to prepare for the shift in consumer buying behaviours as a result of the coronavirus?
Tagged as Customer Service
Retailers could see consumers spending less time in malls and more time at home shopping online?
Tagged as SEO
SEO’s around the world are having minor heart attacks with the recent changes Google has made to its algorithm
What do consumers experience when trying to engage with this retailer on smartphone devices?
Greg Randall, one of only 2 retail experts to take part in Power Retail's "Road Test", a critique on three large Australian retailers
It's an honour to be asked back by Power Retail to conduct an experience design audit on Myer, BCF, and Pet Circle
Tagged as Digital Strategy
Remember those so-called experts who said online retail would never surpass 10%? Where are they now?
Just because a retailer is large and well known, does not mean they deliver great online experiences!
Best Practice Click and Collect - what must happen to deliver an amazing end to end customer experience
If done right, retailers can have as much as 68% of their online orders being picked up in stores
Having too much choice becomes less desirable when rsites do not deliver intuitive methods to refine large volumes of product