Would you wait in a digital line up?
43% of consumers find it "reassuring" to hear from brands they "know and trust"
With COVID-19, retailers are closing stores and consumers being told to stay at home. How does a business respond?
My prediction a few weeks ago is coming true, online sales are growing!
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
The approach to offering a huge range of products is an outdated strategy and no longer in line with what consumers want
What can retailers do to prepare for the shift in consumer buying behaviours as a result of the coronavirus?
Tagged as Customer Service
Retailers could see consumers spending less time in malls and more time at home shopping online?
Tagged as SEO
SEO’s around the world are having minor heart attacks with the recent changes Google has made to its algorithm
What do consumers experience when trying to engage with this retailer on smartphone devices?
Greg Randall, one of only 2 retail experts to take part in Power Retail's "Road Test", a critique on three large Australian retailers
It's an honour to be asked back by Power Retail to conduct an experience design audit on Myer, BCF, and Pet Circle