What do consumers experience when trying to engage with this retailer on smartphone devices?
Greg Randall, one of only 2 retail experts to take part in Power Retail's "Road Test", a critique on three large Australian retailers
It's an honour to be asked back by Power Retail to conduct an experience design audit on Myer, BCF, and Pet Circle
Tagged as Digital Strategy
Remember those so-called experts who said online retail would never surpass 10%? Where are they now?
Just because a retailer is large and well known, does not mean they deliver great online experiences!
Best Practice Click and Collect - what must happen to deliver an amazing end to end customer experience
If done right, retailers can have as much as 68% of their online orders being picked up in stores
Having too much choice becomes less desirable when rsites do not deliver intuitive methods to refine large volumes of product
Are you concerned Google will apply a penalty if you use duplicate content on your site? If this is you, read on!
KPMG says Jeanswest failed because of "online competition", but audits on online experiences suggest otherwise
A business who can show they solely exist for their target consumer will always win against others who cannot
This article is a list of the top 5 tips organisations should focus on to drive online growth