1. Understanding Future State of the Business:
This is where Greg collaborates with business leaders to understand what the future of the business needs to look like.
2. Current State Assessment:
A review of existing capabilities allows Greg to identify pain points and opportunities.
This current state assessment is completed from two perspectives...
- The business perspective
- The customer perspective
This provides a factual account of the gap between the current and future states. It also identifies low-hanging fruit opportunities that, once activated, will deliver dramatic wins.
3. Phase 1 Transformation Scope:
Based on the information gathered above, a document is created that defines the gaps and articulates what a Phase 1 transformation project should look like to...
- Set the transformation foundation for future iterative changes.
- Activates all "low-hanging fruit" enhancements, or at least the ones that will positively influence business performance
- Changes that will produce rapid ROI
4. Solution Selection and Vendor Evaluation:
As stated above, this selection process is critical but cannot be considered until the information-gathering and planning outlined above have been completed.
Only once the above is done can the business confidently enter an RFP process and make the correct vendor and technology selections.
5. Phase 1 Project Planning:
Once the vendor and technology have been selected, another layer of planning is activated. This is where the customer experience journey mapping process plays a key role (see above). But also, system integration and other highly technical planning are activated.
This is where collaboration with cross-functional teams is crucial.
Greg leads this cross-functional collaboration.
6. Digital Transformation Project Implementation:
Greg Randall leads a disciplined project management and agile delivery process. There is both an Art and a Science to project management of this type.
There is a need to execute a high volume of highly technical tasks, while also being ready to address questions from cross-functional teams at any given moment.
When configuring technologies to become customer-centric, hundreds of small adjustments must be made throughout digital transformation projects.
This means there is always a need to be agile and apply micro-adjustments, while at the same time honouring timelines, budgets, and the quality of project outcomes. This is where the "Art" comes into play.
7. Phase 1 Goes Live - Data Capture Plan:
Once the project is complete and goes live, there is a rigorous data-capture function that...
- Proves the changes are working
- Products ROI calculations
- Captures the feedback from customers, proving the value
- Creates new insights that will be used to define the next phase of change
Ready to Grow? Let's Go!
