Tagged as Best Practice , COVID Retail , Digital Strategy
Click and Collect has become a valuable service, but what does it need to look like in the Post COVID world?
Tagged as Best Practice , COVID Retail , Digital Strategy
Click and Collect has become a valuable service, but what does it need to look like in the Post COVID world?
Tagged as Customer Experience Design , Digital Strategy
It comes down to the DNA of a busienss and how the first set up systems and processes.
Tagged as COVID Retail , Digital Strategy
Bezos has informed investors $4 billion in profits will be reinvested to prepare the organisation for COVID-19.
Tagged as Digital Strategy
A concise piece talking about what consumers are expecting of retailers during this time.
Tagged as Customer Service , Digital Strategy
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as Customer Experience Design
It’s because your mobile checkout experience is poor.
Tagged as COVID Retail , Customer Service
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.
Tagged as COVID Retail , Customer Experience Design , Customer Service , Digital Strategy
Retailers are driving change internally to evolve, but what about the outward focus?
Tagged as Customer Experience Design , Customer Service
Would you wait in a digital line up?
Tagged as Customer Service , Loyalty
43% of consumers find it "reassuring" to hear from brands they "know and trust"