Welcome to Comma Consulting - International leader in eCommerce

Website Audits, eCommerce Coaching, eCommerce Strategic Planning, Digital Customer Experience Design

What Comma Consulting can do for your business

With over 20 years of experience in eCommerce, Greg Randall has driven growth in hundreds of organisations worldwide. His expertise is transforming the eCommerce channel to generate more online revenue and catalyse business-wide growth.

Greg Randall services clients in the USA, Canada, Europe, and Australia. Though Greg is based in Australia (for lifestyle reasons), he travels internationally.

Call or email Greg now to learn how he can help your business: mobile: 0477723474, email: greg@commaconsulting.com.au.

Greg customises services to suit every client, but there are some favourites. These are summarised below: there are 4...

#1. eCommerce Website Audit

”A concise report defining issues and necessary changes”

If you have a “gut feeling” your website is underperforming, trust your instincts.

The business challenge is uncovering the issues preventing revenue growth. Greg offers "Mini eCommerce Website Audits" for as low as $5k as an introductory offer.

Learn more about the Website Audit service.

#2. eCommerce Business Coaching

”Greg becomes your digital bodyguard”

Business leaders require (behind the scenes) steering to help them strategically shift how the online channel is treated in a business setting.

Greg Randall collaborates with and empowers people in an organisation to make the right decisions.

Learn more about the eCommerce Business Coaching service.

#3. Managing the RFP Process

”There is a science to selecting a new eCommerce technology”

The RFP (request for proposal) process for selecting a new eCommerce technology is complicated and high-risk if the wrong selection is made.

Greg has perfected the science to ensure you partner with the right eCommerce platform.

Learn more about the management services of the RFP Process.

#4. Customer Experience Design

”Your website must engage with people on their terms”

The future for every business is the ability to deliver amazing online experiences. Your website needs to be able to engage in a way that people want to interact with you.

There is a science to Customer Experience Design planning, which Greg has perfected.

Learn more about Customer Experience Design services.

What others had to say

"Greg's data-led approach, references best practice and resulted in a an actionable and comprehensive review"

Greg’s approach to coaching was enhanced by his depth of knowledge in eCommerce. His skill set covers not only frontend applications but also technical functionality. His approach is data-led, references best practice and resulted for our business in an in-depth and comprehensive review, that was highly actionable.

Catherine Scheider
Omni Executive Levi's

"Greg Randall has given us a pathway to success"

Greg is an absolute breath of fresh air and really on point on the challenges around our business in the digital space.It is very rare to find such a down-to-earth person that talks the facts and backs up those facts with data. He is so knowledgeable in the space of digital and in the space of eCommerce.Thanks to Greg, we now have a pathway to success.

Adam
Senior Executive - Brand and Marketing Pedders Suspension

"Greg put together a researched, achievable, and bespoke treatment that we were able to implement to success"

Bringing a breadth of experience and up-to-date industry insight into his recommendations, Greg represents the consumer-first approach required of a comprehensive UX overhaul.

Mickey Imperiali
Head of eCommerce Krispy Kreme Doughnuts

Clients

Greg Randall has worked with organisations of all shapes and sizes all over the world. Greg's experiences span multiple industry types: Retail, B2B, Travel, Telcos, Insurance, Utilities, and Banking/Finance.

The brands you see here are a small example of who Greg has worked with (and continue to work with). See more of who Greg has worked with.

See more clients

Other eCommerce Consulting Services

If the above 4 services do not fit your needs email or call Greg now...

Email: greg@commaconsulting.com.au
Mobile: 0477723474

Below is a summary of other services he offers...

Published Author

Greg Randall's knowledge of eCommerce is evident in the five books he has published. These books are a culmination of a 5-year research project. There is a science to success in eCommerce, and Greg has created the bible for it.

Click here to see a summary of the 5 books Greg has published.

See Greg's Books

Latest Articles

The top-performing online retailers worldwide average 5.1 Checkout Steps

Jul 10, 2024

Google is deleting YOUR data - why is this a BIG problem

Jun 25, 2024

Why is it hard to be customer centric? And how does this harm online experiences?

Jun 04, 2024

About Greg Randall

"Comma" comes from the names of Greg's two kids (Cole and Emma). That's it—nice and simple. Greg is all about not overcomplicating things, and your eCommerce channel should be no different.

When you work with Greg, your business will be exposed to international standards:

Greg has been trained in Customer Experience Design by globally recognised leaders in this field.
Greg has deep knowledge of all world-leading enterprise eCommerce technologies and how they should be moulded to your business.
Greg continues to write thought leadership eCommerce research papers for international publishers.

Learn more about Greg