Greg is a globally recognised thought leader in customer experience design and eCommerce/Digital best practice. Greg has published five books on this subject matter.
Greg has worked alongside Amazon's customer experience design strategists for years. This exposure to world-class experience design specialists combined with the work he has done with these specialists is why he is known internationally.
It is these international experiences that sets Greg apart from all other consultants in Digital/eCommerce strategic planning and business transformation.
These experiences have resulted in a proven methodology that Greg has developed which is the backbone to a framework that brings huge successes to all of Greg's clients.
Over the last 20 years, Greg has worked with hundreds of businesses around the world.
Greg has rare skill sets in the following areas...
- Analysing data, creating accurate insights and turning this into informed decision making to drive change and business-wide growth.
- Constructing the eCommerce/digital strategic plan defining what the future of the digital channel needs to look and behave like.
- Bringing the strategic plan to life by leading change projects to ensure ROI is rapidly achieved.
- Greg also leads the experience design planning process and oversees the heavy detail required to ensure the newly planned end-to-end customer journeys are to a high standard: the foundation to success for every business.
Greg regularly publishes research papers on various topics relating to how businesses need to evolve digitally to survive and thrive. See Greg's most recent articles.