Business Transformation Specialist, Senior Digital Strategist, Customer Experience Design Specialist
Greg Randall is globally recognised leader in customer experience design and eCommerce/Digital best practice. Greg is a published author in both disciplines.
Greg's ability to fix under performing digital channels is unmatched, and is why he has a strong reputation and is in high demand.
Greg Randall is a senior digital strategist whose specialty comes in five forms...
Greg Randall has worked with organisations of all shapes and sizes all over the world. Greg's experiences span multiple industry types: retail, travel, telcos, insurance, utilities, and finance.
The brands you see here are a small example of who Greg has worked with (and continues to work with).
See some client testimonials below.
Greg is a published author in customer experience design and eCommerce/Digital best practice.
Greg's first book on the 10 principles to best practice customer experience design is on sale on Amazon (click here to see his book).
After years of research and analysing millions of consumer-path sessions, Greg has written a 5-book series documenting a "best practice bible" on all pages making up an eCommerce retail site.
The first two books are now published by Power Retail. Click where to learn more about book 1, Homepage Best Practice.
Click here to learn more about book 2, Main Category Best Practice.
When Greg works with you, the service is customised to meet the individual needs of your business. The first step of understanding needs is a free no obligation meeting so Greg can listen and understand the business vision and better understand where you want to take the business.
Only then can Greg recommend a course of action that will add significant value.
As an example, below is a list of services Greg has completed (and continues to deliver):
"Comma" comes from the names of Greg's two kids (Cole and Emma). That's it...nice and simple. Greg is all about not over-complicating things. Your digital/eCommerce channel should be no different.
Many agencies work hard to complicate things as a client-locking mechanism. Greg does the opposite.
When you work with Greg, your business will be exposed to international standards:
Greg Randall was a key part of the Farmers digital transformation. Greg provided guidance for myself and the executive team on how to take our retail strategy and translate it to the digital channel. Greg's deep knowledge of digital best practice and how to deliver great online experiences is a big reason for our success.
Greg's ability to implement his strategic plan has been the key to our new success in the digital channel.
Angela LeeGreg has an unparalleled vision and knowledge of how and where to take an online business to ensure its future success, we are very lucky to have worked with Greg and look forward to continuing to do so with our growth into the future.
Nick Montague-BrownHis analysis was thorough, insights penetrating and recommendations accurate, actionable and pragmatic.
Mark Jenner
