Welcome to Comma Consulting

Your digital strategy partner

Business Transformation Specialist, Senior Digital Strategist, Customer Experience Design Specialist

About Comma Consulting


Greg Randall is globally recognised leader in customer experience design and eCommerce/Digital best practice. Greg is a published author in both disciplines.

Greg's ability to fix under performing digital channels is unmatched, and is why he has a strong reputation and is in high demand.

Greg Randall is a senior digital strategist whose specialty comes in five forms...

  1. Digital Strategy creation
  2. Customer Experience Design
  3. Embedding best practice
  4. The proper use and treatment of technologies
  5. Deep knowledge in how to use data to inform decision making

Learn more about Greg's background, skills and experiences.



Greg Randall has worked with organisations of all shapes and sizes all over the world. Greg's experiences span multiple industry types: retail, travel, telcos, insurance, utilities, and finance.

The brands you see here are a small example of who Greg has worked with (and continues to work with).

See some client testimonials below.

See more clients
Published Author

Published Author

Greg is a published author in customer experience design and eCommerce/Digital best practice.

Greg is passionate about knowledge sharing and collaboration. This passion can be seen with all the articles found in the Articles section.

Over the last few years, Greg has written and published 5 books on principles of experience design, and eCommerce/Digital best practice.

The best practice books are a culmination of a 5 year research project that has resulted a comprehensive guide to success for eCommerce Managers around the world.

There is a science to being successful in eCommerce and Greg has created the bible for it.

See Greg's Books
Consulting Services

Consulting Services

When Greg works with you, the service is customised to meet the individual needs of your business. The first step of understanding needs is a free no obligation meeting so Greg can listen and understand the business vision and better understand where you want to take the business.

Only then can Greg recommend a course of action that will add significant value.

As an example, below is a list of services Greg has completed (and continues to deliver):

  1. The "Business Sanity Check" Engagement
  2. eCommerce Consulting
  3. The RFP process
  4. Digital Audits
  5. Customer Experience Design
  6. Strategic planning
  7. Omnichannel retailing
  8. Magento eCommerce Consulting
See More Consulting Services
About Greg Randall

About Greg Randall

"Comma" comes from the names of Greg's two kids (Cole and Emma). That's it...nice and simple. Greg is all about not over-complicating things. Your digital/eCommerce channel should be no different.

Many agencies work hard to complicate things as a client-locking mechanism. Greg does the opposite.

When you work with Greg, your business will be exposed to international standards:

  1. Greg has been trained in customer experience design by globally recognised specialists in this field.
  2. Greg has deep knowledge of all world leading enterprise eCommerce technologies.
  3. Greg writes for Econsultancy (based in the UK) and Power Retail (based in Australia).
  4. Greg is a member of the Econsultancy Faculty, a group of international specialists servicing global brands.
  5. Greg is a member of the Institute of Directors providing strategic guidance at Board level.
Learn more about Greg

What others had to say

Testimonial by Angela Lee Digital & Social Media Manager at Swanndri

"Key to our new success!"

Greg's ability to implement his strategic plan has been the key to our new success in the digital channel.

Angela Lee
Digital & Social Media Manager at Swanndri
Testimonial by Nick Montague-Brown Owner of Outdoor Action

"Unparalleled Vision and Knowledge!"

Greg has an unparalleled vision and knowledge of how and where to take an online business to ensure its future success, we are very lucky to have worked with Greg and look forward to continuing to do so with our growth into the future.

Nick Montague-Brown
Owner of Outdoor Action
Testimonial by Mark Jenner Head of Digital at Telecom/Spark

"Simply outstanding!"

His analysis was thorough, insights penetrating and recommendations accurate, actionable and pragmatic.

Mark Jenner
Head of Digital at Telecom/Spark