Greg Randall has worked alongside and driven growth for hundreds of retailers. Greg's specialty is taking the online channel and changing it in a way where it drives more revenue online and also activates business-wide growth.
Greg is a globally recognized thought leader in customer experience design and eCommerce/Digital best practices and has published five books on this subject matter.
What makes Greg unique is his substantial access to data. Greg is a specialist in data analysis and stitching together data from multiple sources to provide a holistic view of the customer, which is then used to drive informed decision-making.
In Greg's 20 years of leading business change, he has analyzed billions of consumer path data sets and interviewed thousands of frontline retail sales and support employees. This has provided Greg with a powerful and accurate perspective of what works and what does not.
The combination of Greg's experiences, the manner in which he uses data to drive decision making, and his industry-leading knowledge in eCommerce/Digital best-practice forms the foundation to how he works with businesses to drive profitable growth.
