Welcome to Comma Consulting

Comma Consulting - your partner in eCommerce growth

Website Audits, eCommerce Business Coaching, eCommerce Strategy Planning, Digital Customer Experience Design

What Comma Consulting can do for your business

With over 20 years of experience in eCommerce, Greg Randall has driven growth in hundreds of organisations around the world. His expertise is transforming the eCommerce channel to generate more online revenue and catalyse business-wide growth.

Greg Randall is a globally recognised authority in eCommerce business coaching, customer experience design planning, and eCommerce best practices. His knowledge, evident in the five books he has published on these subjects, assures his clients of his authority in the field.

One of Greg's specialties is an introductory eCommerce Website Audit service. This low-risk service allows businesses to comfortably begin their journey towards growth. Click here to learn more about this Audit service.

Greg Randall services clients in the USA, Canada, Europe, and Australia. Though Greg is based in Australia (for lifestyle reasons), he travels internationally.

Call or email Greg now to learn how he can help your business: mobile: 0477723474, email:

What others had to say

Testimonial by Catherine Scheider Omni Executive Levi's

"Greg's data-led approach, references best practice and resulted in a an actionable and comprehensive review"

Greg’s approach to coaching was enhanced by his depth of knowledge in eCommerce. His skill set covers not only frontend applications but also technical functionality. His approach is data-led, references best practice and resulted for our business in an in-depth and comprehensive review, that was highly actionable.

Catherine Scheider
Omni Executive Levi's
Testimonial by Adam  Senior Executive - Brand and Marketing Pedders Suspension

"Greg Randall has given us a pathway to success"

Greg is an absolute breath of fresh air and really on point on the challenges around our business in the digital space.It is very rare to find such a down-to-earth person that talks the facts and backs up those facts with data. He is so knowledgeable in the space of digital and in the space of eCommerce.Thanks to Greg, we now have a pathway to success.

Senior Executive - Brand and Marketing Pedders Suspension
Testimonial by Mickey Imperiali Head of eCommerce Krispy Kreme Doughnuts

"Greg put together a researched, achievable, and bespoke treatment that we were able to implement to success"

Bringing a breadth of experience and up-to-date industry insight into his recommendations, Greg represents the consumer-first approach required of a comprehensive UX overhaul.

Mickey Imperiali
Head of eCommerce Krispy Kreme Doughnuts


Greg Randall has worked with organisations of all shapes and sizes all over the world. Greg's experiences span multiple industry types: Retail, B2B, Travel, Telcos, Insurance, Utilities, and Banking/Finance.

The brands you see here are a small example of who Greg has worked with (and continue to work with). See more of who Greg has worked with.

See more clients
eCommerce Coaching and Consulting Services

eCommerce Coaching and Consulting Services

When Greg works with you, the service is customised to meet the specific needs of your business.

The first step is a free, no-obligation meeting so Greg can listen and understand your business needs.

Only then can Greg recommend a course of action. Below is a list of common services Greg Randall offers:

  1. eCommerce Website Audit
  2. eCommerce Business Coaching/Mentoring
  3. Defining your eCommerce Future
  4. The RFP process - Selecting a new eCommerce Platform and Agency
  5. Customer Experience Design Planning
Published Author

Published Author

Greg is a published author in eCommerce Best Practice and Customer Experience Design planning. Click here to see a summary of the 5 books Greg has published.

These books are a culmination of a 5-year research project. There is a science to being successful in eCommerce, and Greg has created the bible for it.

See Greg's Books
About Greg Randall

About Greg Randall

"Comma" comes from the names of Greg's two kids (Cole and Emma). That's it—nice and simple. Greg is all about not overcomplicating things, and your eCommerce channel should be no different.

When you work with Greg, your business will be exposed to international standards:

  1. Greg has been trained in Customer Experience Design by globally recognised leaders in this field.
  2. Greg has deep knowledge of all world-leading enterprise eCommerce technologies and how they should be moulded to your business.
  3. Greg continues to write thought leadership eCommerce research papers for international publishers.
Learn more about Greg