Tagged as Digital Strategy , SEO , UX Design
A client recently asked my advice as to what the future of SEO looks like and she they be listening to SEO Agencies
Latest Articles
Tagged as Customer Service , Digital Strategy
Lush UK is lessening its dependency on social as a way to communicate to its customers
Tagged as Customer Experience Design
There is a lot of data showing the impacts of product video content. But the big question is "Why" does it work?
Tagged as Digital Strategy , Digital Transformation , UX Design
The conductor hears and visualises how the music needs to sound, representing business strategy and long term growth goals
Tagged as Customer Experience Design , Data Driven Decision Making
Trump’s reelection team has campaign strategies wrapped around data gathering, data mining, and personalisation
Tagged as Customer Experience Design
Research has proven teens have poor research skills, low reading levels, and are very impatient
Tagged as Customer Service
Service design is all about knowing WHEN and WHERE consumers need help and be ready!
Tagged as Data Driven Decision Making , Digital Strategy , eCommerce Consulting , UX Design
Retailers will never be able to manually map misspelled search terms to the right product - this can be achieved through AI
Tagged as B2B , Customer Service , eCommerce Consulting , UX Design
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as Customer Experience Design
Greg Randall was asked by Power Retail to critique some of the top retailers in Australia: for example Bunnings