Consumers know they are being digitally followed, so retailers need to be careful with how they retarget ads
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Tagged as Customer Experience Design , Digital Strategy
Video is the "content golden child"
Tagged as Customer Experience Design , Data Driven Decision Making , Digital Strategy
Greg presented to audiences on what organisations need to look and behave like in the very near future
Tagged as Customer Experience Design , Digital Strategy
For those who think physical retail is dead, think again
Tagged as Best Practice , Customer Experience Design , Data Driven Decision Making
To acquire new customers requires brands to listen to the market, understand needs, and build a solution to that need.
Tagged as Customer Experience Design , Digital Strategy
A great example of taking a physical retail strategy and translating it into the digital context: coupons for grocery
Tagged as Digital Strategy
Executive teams need to look beyond the short sighted views of online cannibalising physical retail and vice versa
Tagged as Customer Experience Design , Data Driven Decision Making
Businesses are under significant pressure to meet evolving consumer demands and need answers
Tagged as Customer Experience Design , Digital Strategy
The data proves influencer strategies can garner views and hype but it does not deliver brand authenticity and sales
Tagged as Digital Strategy , Loyalty
Multichannel customers spend more and buy more often