Tagged as Digital Strategy
Success comes from working directly with my clients and collaborating with incredibly smart and passionate teams of people
Tagged as Digital Strategy
Success comes from working directly with my clients and collaborating with incredibly smart and passionate teams of people
Tagged as Best Practice , Business Transformation , Customer Experience Design , Digital Strategy
Gartner has released research which states 56% of US and UK organisations prefer best of breed solutions
This is a great example of a brand listening to its customers and responding with experiences that align to motivations
Tagged as Data Driven Decision Making , Loyalty
What if the item purchased is wrong, how easy is it to return/exchange? Consumers who buy online are faced with risk.
Tagged as Customer Experience Design , Digital Strategy , Loyalty
58% feel they can get a better deal online, but why is that?
Tagged as Customer Experience Design , Data Driven Decision Making
Google has found 34% of consumers are looking for new gifting ideas
Tagged as Customer Experience Design
This article explains what's better: the multi flow checkout vs the one step
Tagged as Customer Experience Design , Data Driven Decision Making
The consumer tolerance for bad experiences on the small screen continues to drop
Tagged as Customer Experience Design , Customer Service
Warning: having the cheapest prices is NOT a motivator.
Tagged as Customer Experience Design , Data Driven Decision Making , Digital Strategy
The head office entity is in charge of the digital channel and to engage with audiences they do not regularly engage with!