Tagged as Loyalty
New research from UPS who surveyed 18,000 online shoppers
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Tagged as Customer Experience Design
In 2013, 90% of all orders was "Home Delivery: in 2018 it's dropped to 70%
Tagged as Best Practice , Customer Experience Design
It's proven, if done right, a great "returns experience" increases conversion rates
The "Future of Retail 2019 report reveals 46% said they are more open to purchasing a big-ticket item compared to a year ago
Tagged as Customer Experience Design
If consumers understood the environmental impacts of fast shipping, they would choose a slower option
Tagged as Customer Experience Design , Data Driven Decision Making
A wealth of information is available to the human brain that has the same capacity it has always had
Tagged as B2B , Digital Strategy
Most salespeople do not consider the “strategic relevance” of a solution in the context of the prospect
Tagged as Customer Experience Design
There is alot of PR about chatbots being great, but how do consumers truly feel about these experiences?
Everything is not as they appear. Amazon shows the big numbers but is it as big a long term threat as everyone thinks?
Tagged as Best Practice
Greg's fourth book in a 4-book best practice series is now available for purchase