Tagged as Business Transformation , Customer Experience Design
Latest Articles
Tagged as Business Transformation
Avoid the buzzy new software toys and build a best practice foundation from which to grow from
Tagged as Customer Experience Design
Google has released new data indicating consumers are more impatient now than ever before
Tagged as AI , Customer Experience Design
45% of consumers classify chatbots as "annoying" and 78% of consumers say they are impersonal and don't add value.
Tagged as Digital Strategy
Retailers can leverage another advertising method in Google for smartphones
Tagged as AI , Customer Experience Design
Organisations need to understand where AI fits in the delivery of amazing online experiences
Tagged as Digital Strategy
The "Sample Strategy" in beauty is becoming more advanced to capitalise on consumer demand.
When auditing just the smartphone site, a high volume of best practice absences are clearly evident
Learn what loyalty means to consumers and what great loyalty relationships look like between a retailer and a customer.
Tagged as Customer Experience Design
Greg Randall's second book in a five book series talks about main category pages and how the add value in consumer journeys.