Read this article to see how Greg Randall lead the digital transformation of Swanndri, an iconic 100 year old kiwi brand.
This article talks high level about the impacts Greg Randall made to this large well known kiwi brand
This article showcases the webinar presentation I did with Power Retail Australia on the best practice homepage.
This article pulls together research to assist international retailers understand the retail dynamic of Australia.
A UK report has found 60% of 25 to 34 year olds who are online prefer to speak to retailers via chat technology.
The research team from Econsultancy recently asked me if CRO services are still relevant. This article is my response...
Retailers here the "Customer Experience Design" buzzword, but what does the process look like? This article spells it out.
Tagged as Customer Experience Design
Tagged as Customer Service
Final part of a 5 part series on what it takes to create amazing online experiences.