Tagged as Customer Service , eCommerce Consulting , UX Design
43% of consumers find it "reassuring" to hear from brands they "know and trust"
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Tagged as Digital Strategy , Digital Transformation , eCommerce Consulting , UX Design
With COVID-19, retailers are closing stores and consumers being told to stay at home. How does a business respond?
Tagged as Customer Service , Digital Strategy
My prediction a few weeks ago is coming true, online sales are growing!
Tagged as Customer Service , Digital Strategy
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
Tagged as Digital Strategy , eCommerce Consulting
The approach to offering a huge range of products is an outdated strategy and no longer in line with what consumers want
Tagged as Customer Service
Retailers could see consumers spending less time in malls and more time at home shopping online?
Tagged as SEO
SEO’s around the world are having minor heart attacks with the recent changes Google has made to its algorithm
Tagged as Best Practice , eCommerce Consulting , UX Design
What do consumers experience when trying to engage with this retailer on smartphone devices?
Tagged as Best Practice , eCommerce Consulting , UX Design
It's an honour to be asked back by Power Retail to conduct an experience design audit on Myer, BCF, and Pet Circle
Tagged as Digital Strategy
Remember those so-called experts who said online retail would never surpass 10%? Where are they now?