Tagged as Customer Experience Design
There are 6 times more Google searches for that retailer than for ‘amazon’
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Tagged as Customer Experience Design
45% of dress searches contain a reference to an event
Tagged as Best Practice , Customer Experience Design
Just because a retailer is deemed "successful" does not imply they have nailed the delivery of amazing online experiences
Tagged as Customer Experience Design , Customer Service , Data Driven Decision Making
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making
Tagged as Best Practice
There is a correlation between online growth and the investment in employee training in Digital/eCommerce disciplines
Tagged as Business Transformation , Customer Experience Design
Ulta has now surpassed Sephora in the race to being the most popular online beauty retailer. But what has Ulta done?
Tagged as Best Practice , Customer Experience Design
Tagged as Customer Experience Design , Loyalty
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018
Tagged as Customer Experience Design , Loyalty
Retailers who are winning, do a great job of promoting their loyalty in paid search
Tagged as Best Practice , Digital Strategy
The graphic below represents eCommerce where “pills and surgery” are shortcuts and “lifestyle change” is doing things right