Tagged as Best Practice , eCommerce Conversion Rate Optimisation , UX Design
The progress bar is one of the most important elements within the checkout experience, yet so few retailers do it right
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Tagged as Customer Service , eCommerce Conversion Rate Optimisation , UX Design
If you want to deliver amazing "Find a physical store" experiences, empower consumers to filter by product ranges
Tagged as B2B , Data Driven Decision Making , Digital Strategy , eCommerce Consulting , UX Design
Instagram’s removal of “like counts” is negatively influencing the influencers
Tagged as Data Driven Decision Making , Digital Strategy , eCommerce Consulting , UX Design
With new email software comes lots of data - what do businesses need to look at to determine email is working for them?
Tagged as Customer Service , eCommerce Consulting , UX Design
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Tagged as eCommerce Conversion Rate Optimisation , UX Design
This is due to the negative PR relating to the environmental impacts of fast fashion and new retail disruptors
Tagged as eCommerce Conversion Rate Optimisation , UX Design
There are 6 times more Google searches for that retailer than for ‘amazon’
Tagged as eCommerce Conversion Rate Optimisation , UX Design
45% of dress searches contain a reference to an event
Tagged as Best Practice , Digital Transformation , eCommerce Conversion Rate Optimisation , UX Design
Just because a retailer is deemed "successful" does not imply they have nailed the delivery of amazing online experiences
Tagged as Customer Service , Data Driven Decision Making , eCommerce Conversion Rate Optimisation , UX Design
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making