Tagged as Best Practice , Digital Strategy , Digital Transformation , eCommerce Consulting
Most business leaders approach eCommerce as though they’re designing a house. Learn why this is the wrong approach.
Latest Articles
Over the past 25 years, Greg Randall has written and published more than 2,000 articles on eCommerce, customer experience and digital strategy.
These articles share the lessons, observations and practical insights gained from decades working alongside businesses to solve eCommerce problems and improve digital performance.
Below are the latest articles.
Tagged as AI eCommerce , Best Practice , Digital Strategy , eCommerce Consulting , UX Design
Understanding what Momentum Science and why it's crucial for humanising digital journeys
Tagged as Digital Strategy , Digital Transformation , eCommerce Consulting
Find out how the Three Jewels of eCommerce Success takes you from digital laggard to leader.
Tagged as Best Practice , Digital Strategy , eCommerce Consulting , UX Design
What business leaders get wrong with online retail experience design, understanding the 4C's of true digital beauty
Tagged as AI eCommerce , Digital Strategy , eCommerce Consulting
Connecting Personalised Experiences, Service, Engagement, Loyalty, and Feedback to the Customer Lifecycle
Tagged as AI eCommerce , Data Driven Decision Making , Digital Strategy , eCommerce Consulting
Success Drivers in Modern eCommerce Business Models
The online retail and B2B landscape are set to undergo more change in 2026. Learn how this will affect you!
Tagged as AI eCommerce , Best Practice , Digital Strategy , eCommerce Consulting
Preparing product data for sale in ChatGPT and all LLMs demand a precise, data-driven approach. Learn more.
Tagged as Digital Strategy , eCommerce Consulting , UX Design
The Strategic Importance of Customer Experience Journey Mapping
Tagged as AI eCommerce , Digital Strategy , Digital Transformation , eCommerce Consulting
The importance of structuring product relationships for LLMs to align with how consumers reason.