Tagged as B2B , Digital Strategy
COVID-19 has damaged many business models, but few talk about the sheer chaos it has brought to the B2B model
Tagged with B2B
Here are some articles that we tagged with tag B2B
Tagged as B2B , Customer Experience Design
84% of B2B decision-makers agree that increasing digital expectations of customers is the TOP THREAT to their business
Tagged as B2B , Data Driven Decision Making , Digital Strategy
Instagram’s removal of “like counts” is negatively influencing the influencers
Tagged as B2B , Customer Experience Design
Gone are the days where B2B digital lead generation and direct one-to-one engagement is dominated by desktop screens
Tagged as B2B , Digital Strategy
Most salespeople do not consider the “strategic relevance” of a solution in the context of the prospect
Tagged as B2B , Customer Experience Design , Customer Service
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as B2B , Business Transformation , Customer Experience Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as B2B , Customer Experience Design , Data Driven Decision Making , Digital Strategy , SEO
How are Australian retailers to respond now that Amazon has entered the local market?
Tagged as B2B , Customer Experience Design , Customer Service , Digital Strategy
Do you think your organisation is TRULY customer centric? Read this article to find out what customer centricity looks like.
Tagged as B2B , Customer Experience Design , Data Driven Decision Making
Are you a creative suffering from client's subjective opinions when redesigning experiences for their online channel?