Testimonials

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Greg's Customers Speak Out

Choosing an eCommerce consultant is an important decision. It's natural to want reassurance from businesses they have already worked with.

Over the past 25+ years, Greg Randall has worked alongside businesses including Levi's, Krispy Kreme, David Jones, Bed Bath & Beyond, Vodafone, Starlink, Pedders Suspension, Komatsu and many other retailers and B2B organisations across Australia and New Zealand.

→ View more clients Greg has worked with

The testimonials below are comments from business leaders demonstrating the commercial impact of Greg's work.

Mel Neilson Head of Customer Experience
Komatsu

Greg was pivotal in creating a user experience design plan for our B2B clients. Greg considered our strategic needs, our complex customer needs, and the vast technical systems that we need to interact with to deliver meaningful experiences.The experiences Greg created were innovative and exactly what we needed to meet our customer needs. Greg was a pleasure to work with. He listened, took feedback, and worked together to get the right result.

Catherine Scheider Omni Executive
Levi's

Greg’s approach to coaching was enhanced by his depth of knowledge in eCommerce. His skill set covers not only frontend applications but also technical functionality. His approach is data-led, references best practice and resulted for our business in an in-depth and comprehensive review, that was highly actionable.

Mickey Imperiali Head of eCommerce
Krispy Kreme Doughnuts

Greg unpacked our business requirements and put together a researched, achievable, and bespoke treatment that we were able to implement to success.Bringing a breadth of experience and up-to-date industry insight into his recommendations, Greg represents the consumer-first approach required of a comprehensive UX overhaul. The end result of our project has attracted positive attention from digital leaders of other markets within our global company.

Jeremy Krause Chief Innovation and Disruption Officer
Global Retail Brands

Greg is the ultimate superhero when it comes to understanding the world of e-commerce. His rigorous ability to research the issue, articulate a plan and execute with timeless efficiency makes him in a class of his own.Greg's detailed strategic review empowered the business to implement quick wins and determine a priority list to take our offering to the next level. His professionalism and global experience backed by the data, allowed us to set realistic goals measurable by a solid ROI.

Adam Senior Executive - Brand and Marketing
Pedders Suspension

Greg is an absolute breath of fresh air and really on point on the challenges around our business in the digital space.It is very rare to find such a down-to-earth person that talks the facts and backs up those facts with data. He is so knowledgeable in the space of digital and in the space of eCommerce.Thanks to Greg, we now have a pathway to success.

Bridget Harding Head of eCommerce
Bed Bath & Beyond

Greg’s ability to execute his strategic plan sets him apart from all other consultants. His comprehensive understanding of eCommerce and how eCommerce technology must operate to create amazing online experiences is why the execution of the change project is considered to be a huge success.The performance of our online channel is performing beyond expectations and well ahead of industry standards. This could not have been achieved without Greg.

What others had to say

Testimonial by Mark Jenner Head of Digital at Telecom/Spark

"Simply outstanding!"

His analysis was thorough, insights penetrating and recommendations accurate, actionable and pragmatic.

Mark Jenner
Head of Digital at Telecom/Spark
Testimonial by Nick Montague-Brown Owner of Outdoor Action

"Unparalleled Vision and Knowledge!"

Greg has an unparalleled vision and knowledge of how and where to take an online business to ensure its future success, we are very lucky to have worked with Greg and look forward to continuing to do so with our growth into the future.

Nick Montague-Brown
Owner of Outdoor Action
Testimonial by Angela Lee Digital & Social Media Manager at Swanndri

"Key to our new success!"

Greg's ability to implement his strategic plan has been the key to our new success in the digital channel. His ability to work with the teams and deliver dynamic strategic decision making ensured his plan remained intact. As a result, we are now showing strong increases in online sales compared to previous year numbers. Greg's charisma and light-hearted personality made him extremely easy to work with. Thanks Greg!

Angela Lee
Digital & Social Media Manager at Swanndri