Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.
The 4 things retailers need to be doing right now to prepare to engage with consumers in the "new normal"
Retailers are driving change internally to evolve, but what about the outward focus?
Would you wait in a digital line up?
43% of consumers find it "reassuring" to hear from brands they "know and trust"
With COVID-19, retailers are closing stores and consumers being told to stay at home. How does a business respond?
My prediction a few weeks ago is coming true, online sales are growing!
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
The approach to offering a huge range of products is an outdated strategy and no longer in line with what consumers want
What can retailers do to prepare for the shift in consumer buying behaviours as a result of the coronavirus?
Tagged as Customer Service
Retailers could see consumers spending less time in malls and more time at home shopping online?
Tagged as SEO
SEO’s around the world are having minor heart attacks with the recent changes Google has made to its algorithm