Speaking to customers does not work, what works is listening to customers
55% of emotions are expressed nonverbally! So why is this important to retailers?
Click and Collect has become a valuable service, but what does it need to look like in the Post COVID world?
It comes down to the DNA of a busienss and how the first set up systems and processes.
Bezos has informed investors $4 billion in profits will be reinvested to prepare the organisation for COVID-19.
Greg Randall featured in Ragtrader Magazine - 'Retailers, here's how you navigate this state of change'
Tagged as Digital Strategy
A concise piece talking about what consumers are expecting of retailers during this time.
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as Customer Experience Design
It’s because your mobile checkout experience is poor.
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.
The 4 things retailers need to be doing right now to prepare to engage with consumers in the "new normal"
Retailers are driving change internally to evolve, but what about the outward focus?