eCommerce Consulting Services

eCommerce Consulting Services Designed for Business Success

Modern eCommerce businesses are facing increasing eCommerce/digital and operational complexity.

Disconnected systems, fragmented customer experiences, unclear priorities and growing technology demands slows growth and make decision-making harder.

Fixing 3 Foundational Business Challenges

Comma Consulting provides eCommerce consulting services designed to help businesses navigate three foundational challenges all businesses face when trying to drive business-wide growth via their eCommerce channel...

Simplifying eCommerce Strategy & Digital Complexity
Reducing Customer Friction & Improving Digital Experiences
Navigating AI, Digital Change & Future Capability

You can watch the short video summarising Comma Consulting's services, or read on to learn more about these three common business pain points and how they can be overcome with the help of Comma Consulting.

Simplifying eCommerce Strategy & Digital Complexity

Businesses struggle to create clear digital priorities as eCommerce complexity continues to increase.

Comma Consulting helps businesses simplify complexity, create clearer strategic direction and build stronger digital commerce foundations designed to support growth. There are three specific consulting services support this business need...

eCommerce Strategy Consulting:

Helping businesses create clearer eCommerce priorities, identify growth opportunities and align digital initiatives with commercial objectives. Learn More.

Digital Transformation Consulting:

Helping businesses navigate operational scale, guide the digital evolution and oversee the integration of new technologies to improve customer experiences. Learn More.

eCommerce Consulting:

Practical, commercially grounded consulting designed to help businesses improve performance, simplify challenges and move forward with greater clarity and confidence. Learn More.

Reducing Customer Friction & Improving Digital Experience

Businesses unintentionally create friction across digital customer journeys.

Disconnected digital experiences, unclear messaging and usability barriers impacts customer confidence, engagement and online conversion performance.

Comma Consulting helps businesses simplify digital experiences, reduce customer friction and create more intuitive customer journeys designed to support both usability and commercial growth.

UX Consulting:

Helping businesses identify usability barriers, customer friction points and digital experience issues impacting engagement and conversion. Learn More.

Customer Journey Consulting:

Improving the way customers interact with your brand across end-to-end digital touchpoints to create clearer, more connected experiences. Learn More.

Conversion Rate Optimisation Consulting:

Supporting businesses looking to improve online performance through practical, customer-centric optimisation strategies. Learn More.

Navigating AI, Digital Change & Future Capability

The business community is under increasing pressure to adapt to changing technologies, evolving customer expectations and rapid digital innovation.

The constant market noise makes it difficult to identify where genuine commercial opportunities exist. This pressure to pull in more technology breeds complexity.

Comma Consulting helps businesses navigate digital change with greater clarity, focusing on practical opportunities that improve customer experience, operational efficiency and long-term digital capability.

AI Consulting Services:

Helping businesses identify practical AI opportunities designed to support customer experience, operational efficiency and measurable commercial outcomes. Learn More.

Agentic eCommerce Consulting:

Supporting businesses exploring emerging AI-driven commerce experiences, automation opportunities and the future evolution of customer engagement. Learn More.

RFP & Vendor Selection Consulting:

Helping businesses simplify complex vendor evaluation and technology selection processes through grounded strategic guidance. Learn More.

eCommerce Project Management Services:

Supporting businesses implementing digital initiatives, operational change and transformation projects with greater structure, clarity and execution focus. Learn More.

Testimonials

"Greg's data-led approach, references best practice and resulted in a an actionable and comprehensive review"

Greg’s approach to coaching was enhanced by his depth of knowledge in eCommerce. His skill set covers not only frontend applications but also technical functionality. His approach is data-led, references best practice and resulted for our business in an in-depth and comprehensive review, that was highly actionable.

Catherine Scheider
Omni Executive Levi's

"Greg put together a researched, achievable, and bespoke treatment that we were able to implement to success"

Greg unpacked our business requirements and put together a researched, achievable, and bespoke treatment that we were able to implement to success.Bringing a breadth of experience and up-to-date industry insight into his recommendations, Greg represents the consumer-first approach required of a comprehensive UX overhaul. The end result of our project has attracted positive attention from digital leaders of other markets within our global company.

Mickey Imperiali
Head of eCommerce Krispy Kreme Doughnuts

"Greg was pivotal in creating a user experience design plan for our B2B clients"

Greg was pivotal in creating a user experience design plan for our B2B clients. Greg considered our strategic needs, our complex customer needs, and the vast technical systems that we need to interact with to deliver meaningful experiences.The experiences Greg created were innovative and exactly what we needed to meet our customer needs. Greg was a pleasure to work with. He listened, took feedback, and worked together to get the right result.

Mel Neilson
Head of Customer Experience Komatsu

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