Tagged as Customer Experience Design , Customer Service
Warning: having the cheapest prices is NOT a motivator.
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
Tagged as Business Transformation , Customer Experience Design , Customer Service , Data Driven Decision Making
Organisations need to become better listeners, and NPS is a great listening device
Tagged as Customer Experience Design , Customer Service , Digital Strategy
If you want to deliver amazing "Find a physical store" experiences, empower consumers to filter by product ranges
Tagged as Customer Service , Loyalty
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Tagged as Customer Experience Design , Customer Service , Data Driven Decision Making
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making
Tagged as Customer Experience Design , Customer Service
Most retailers have customer review functionality 87% of retailers DO NOT respond to negative reviews
Tagged as Customer Service , Digital Strategy
Lush UK is lessening its dependency on social as a way to communicate to its customers
Tagged as Customer Service
Service design is all about knowing WHEN and WHERE consumers need help and be ready!
Tagged as B2B , Customer Experience Design , Customer Service
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as B2B , Customer Experience Design , Customer Service , Digital Strategy
Do you think your organisation is TRULY customer centric? Read this article to find out what customer centricity looks like.