Tagged as Customer Experience Design , Customer Service
55% of emotions are expressed nonverbally! So why is this important to retailers?
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
Tagged as Customer Service , Digital Strategy
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as Customer Service
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.
Tagged as Customer Experience Design , Customer Service , Digital Strategy
Retailers are driving change internally to evolve, but what about the outward focus?
Tagged as Customer Experience Design , Customer Service
Would you wait in a digital line up?
Tagged as Customer Service , Loyalty
43% of consumers find it "reassuring" to hear from brands they "know and trust"
Tagged as Customer Service , Digital Strategy
My prediction a few weeks ago is coming true, online sales are growing!
Tagged as Customer Service , Digital Strategy
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
Tagged as Customer Service
Retailers could see consumers spending less time in malls and more time at home shopping online?
Tagged as Customer Experience Design , Customer Service
Warning: having the cheapest prices is NOT a motivator.