Tagged as Business Transformation , Customer Service , Digital Strategy , Ecommerce
What does a business NEED to look like in order for it to fully leverage the online channel? Learn what this looks like.
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
Tagged as Customer Experience Design , Customer Service
NZ Post is asking consumers to buy online differently to make the life of NZ Post easier!
Tagged as Business Transformation , Customer Experience Design , Customer Service , Digital Strategy
A research project surveying 1,250 business owners has uncovered the top 10 reasons for their failure.
Tagged as Customer Experience Design , Customer Service
Research companies, such as Global Web Index (GWI), are working hard to identify the new trends that reflect the new mindset
Tagged as COVID Retail , Customer Service , Digital Strategy
It’s official, the world has changed, read this comprehensive research defining what the future of retail needs to look like
Tagged as COVID Retail , Customer Experience Design , Customer Service
A great quick story about how I helped to make my client's customers happier
Tagged as Customer Experience Design , Customer Service
55% of emotions are expressed nonverbally! So why is this important to retailers?
Tagged as Customer Service , Digital Strategy
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as COVID Retail , Customer Service
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.
Tagged as COVID Retail , Customer Experience Design , Customer Service , Digital Strategy
Retailers are driving change internally to evolve, but what about the outward focus?