Warning: having the cheapest prices is NOT a motivator.
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
Organisations need to become better listeners, and NPS is a great listening device
If you want to deliver amazing "Find a physical store" experiences, empower consumers to filter by product ranges
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making
Most retailers have customer review functionality 87% of retailers DO NOT respond to negative reviews
Lush UK is lessening its dependency on social as a way to communicate to its customers
Tagged as Customer Service
Service design is all about knowing WHEN and WHERE consumers need help and be ready!
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Service Design – how employees, tools, and processes contribute to creating amazing online experiences
Do you think your organisation is TRULY customer centric? Read this article to find out what customer centricity looks like.