It’s official, the world has changed, read this comprehensive research defining what the future of retail needs to look like
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
A great quick story about how I helped to make my client's customers happier
55% of emotions are expressed nonverbally! So why is this important to retailers?
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged as Customer Service
Grab your physical employees who have been laid off due to COVID-19, and build out your "assisted-support" function.
The 4 things retailers need to be doing right now to prepare to engage with consumers in the "new normal"
Retailers are driving change internally to evolve, but what about the outward focus?
Would you wait in a digital line up?
43% of consumers find it "reassuring" to hear from brands they "know and trust"
My prediction a few weeks ago is coming true, online sales are growing!
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!