Tagged as Customer Service , Loyalty
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
Tagged as Customer Experience Design , Customer Service , Data Driven Decision Making
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making
Tagged as Customer Experience Design , Customer Service
Most retailers have customer review functionality 87% of retailers DO NOT respond to negative reviews
Tagged as Customer Service , Digital Strategy
Lush UK is lessening its dependency on social as a way to communicate to its customers
Tagged as Customer Service
Service design is all about knowing WHEN and WHERE consumers need help and be ready!
Tagged as B2B , Customer Experience Design , Customer Service
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as B2B , Customer Experience Design , Customer Service , Digital Strategy
Do you think your organisation is TRULY customer centric? Read this article to find out what customer centricity looks like.
Tagged as Customer Service
Tagged as Customer Service
Tagged as Customer Service , Digital Strategy , Loyalty