Tagged as Data Driven Decision Making , eCommerce Consulting , UX Design
What if the item purchased is wrong, how easy is it to return/exchange? Consumers who buy online are faced with risk.
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Tagged as Digital Strategy , eCommerce Consulting , UX Design
58% feel they can get a better deal online, but why is that?
Tagged as Data Driven Decision Making , eCommerce Consulting , UX Design
Google has found 34% of consumers are looking for new gifting ideas
Tagged as eCommerce Consulting , UX Design
This article explains what's better: the multi flow checkout vs the one step
Tagged as Data Driven Decision Making , eCommerce Consulting , UX Design
The consumer tolerance for bad experiences on the small screen continues to drop
Tagged as Customer Service , eCommerce Consulting , UX Design
Warning: having the cheapest prices is NOT a motivator.
Tagged as Data Driven Decision Making , Digital Strategy , eCommerce Consulting , UX Design
The head office entity is in charge of the digital channel and to engage with audiences they do not regularly engage with!
Tagged as Customer Service , Data Driven Decision Making , Digital Transformation , eCommerce Consulting , eCommerce Conversion Rate Optimisation , UX Design
Organisations need to become better listeners, and NPS is a great listening device
Tagged as Data Driven Decision Making , eCommerce Consulting , UX Design
8,000 consumers were surveyed to find out what helps the decision-making process when buying online
Tagged as eCommerce Conversion Rate Optimisation , UX Design
New research has come from Google that was conducted from November 2018 through to January 2019