Tagged as Best Practice , Customer Experience Design
Fitts’s law: “the time to acquire a target is a function of the distance to and size of the target”
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Tagged as Best Practice , Digital Strategy
European organisations are starting to move their digital marketing in house - this is a step backwards
30% of the cerebral cortex is devoted to VISUAL processing: 8% for touch, 3% for hearing-research used for Greg's next book
Tagged as B2B , Business Transformation , Customer Experience Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as Customer Experience Design , Digital Strategy
As Amazon continues to drive retailers to use its platform to drive growth, Amazon uses this data for its own growth
Tagged as Best Practice , Customer Experience Design
Just because the press says a retailer is doing something, does not mean it will work for your customer
Tagged as Customer Experience Design
Amazon UK has 1.5 billion products - though variety is important, consumers finding what they need is MORE important
Tagged as Business Transformation , Customer Experience Design
Tagged as Business Transformation
Avoid the buzzy new software toys and build a best practice foundation from which to grow from
Tagged as Customer Experience Design
Google has released new data indicating consumers are more impatient now than ever before