A great example of taking a physical retail strategy and translating it into the digital context: coupons for grocery
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Businesses are under significant pressure to meet evolving consumer demands and need answers
The difference between a UX practice that is sympathetic vs empathetic is the difference between poor and amazing experiences
There is a lot of data showing the impacts of product video content. But the big question is "Why" does it work?
Research has proven teens have poor research skills, low reading levels, and are very impatient
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as Customer Experience Design
Greg Randall was asked by Power Retail to critique some of the top retailers in Australia: for example Bunnings
Fitts’s law: “the time to acquire a target is a function of the distance to and size of the target”
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Just because the press says a retailer is doing something, does not mean it will work for your customer