Tagged as Customer Experience Design , User Experience
The difference between a UX practice that is sympathetic vs empathetic is the difference between poor and amazing experiences
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Tagged as Content Marketing , Customer Experience Design , User Experience
There is a lot of data showing the impacts of product video content. But the big question is "Why" does it work?
Tagged as Customer Experience Design , user expereince
Research has proven teens have poor research skills, low reading levels, and are very impatient
Tagged as Customer Experience Design , Customer Service , Customer Support
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as Customer Experience Design
Greg Randall was asked by Power Retail to critique some of the top retailers in Australia: for example Bunnings
Tagged as Best Practice , Customer Experience Design , User Experience
Fitts’s law: “the time to acquire a target is a function of the distance to and size of the target”
Tagged as Business Transformation , Customer Experience Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as Customer Experience Design , User Experience
Just because the press says a retailer is doing something, does not mean it will work for your customer
Tagged as Business Transformation , Customer Experience Design
Tagged as Customer Experience Design
Google has released new data indicating consumers are more impatient now than ever before