Tagged as Customer Experience Design , Strategic Planning , User Experience
A great example of taking a physical retail strategy and translating it into the digital context: coupons for grocery
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Tagged as Customer Experience Design , User Experience
Businesses are under significant pressure to meet evolving consumer demands and need answers
Tagged as Customer Experience Design , User Experience
The difference between a UX practice that is sympathetic vs empathetic is the difference between poor and amazing experiences
Tagged as Content Marketing , Customer Experience Design , User Experience
There is a lot of data showing the impacts of product video content. But the big question is "Why" does it work?
Tagged as Customer Experience Design , user expereince
Research has proven teens have poor research skills, low reading levels, and are very impatient
Tagged as Customer Experience Design , Customer Service , Customer Support
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as Customer Experience Design
Greg Randall was asked by Power Retail to critique some of the top retailers in Australia: for example Bunnings
Tagged as Best Practice , Customer Experience Design , User Experience
Fitts’s law: “the time to acquire a target is a function of the distance to and size of the target”
Tagged as Business Transformation , Customer Experience Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as Customer Experience Design , User Experience
Just because the press says a retailer is doing something, does not mean it will work for your customer