Just because a retailer is large and well known, does not mean they deliver great online experiences!
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Best Practice Click and Collect - what must happen to deliver an amazing end to end customer experience
If done right, retailers can have as much as 68% of their online orders being picked up in stores
Having too much choice becomes less desirable when rsites do not deliver intuitive methods to refine large volumes of product
Are you concerned Google will apply a penalty if you use duplicate content on your site? If this is you, read on!
KPMG says Jeanswest failed because of "online competition", but audits on online experiences suggest otherwise
This article is a list of the top 5 tips organisations should focus on to drive online growth
Gartner has released research which states 56% of US and UK organisations prefer best of breed solutions
58% feel they can get a better deal online, but why is that?
Google has found 34% of consumers are looking for new gifting ideas
Tagged as Customer Experience Design
This article explains what's better: the multi flow checkout vs the one step