![Read More about Greg Randall featured in Power Retail's 2019 eCommerce Leaders' Playbook](/imager/s3-ap-southeast-2_amazonaws_com/commaconsulting-articles/Screen-Shot-2019-02-25-at-9.57.21-am_ad673a4d54c08bc9c921b5784f2d8a33.png)
Checkout Power Retail's 2019 eCommerce Leaders' Playbook where I critique some top retailers.
Power Retail was looking for industry experts to provide a critique on top retailers which would play a key part to their 2019 edition of their popular eCommerce Leaders' Playbook.
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The critique focuses on what these retailers are doing currently and what more can be done to enhance online experiences to prompt purchasing or driving consumers into stores.
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The recommendations originate from my 17 years experience in customer experience design and the research gathered for the four books I have written for Power Retail: The Web Excellence Series.
This article was as tagged as Customer Experience Design