Checkout Power Retail's 2019 eCommerce Leaders' Playbook where I critique some top retailers.
Power Retail was looking for industry experts to provide a critique on top retailers which would play a key part to their 2019 edition of their popular eCommerce Leaders' Playbook.
The critique focuses on what these retailers are doing currently and what more can be done to enhance online experiences to prompt purchasing or driving consumers into stores.
The recommendations originate from my 17 years experience in customer experience design and the research gathered for the four books I have written for Power Retail: The Web Excellence Series.
This article was as tagged as Customer Experience Design