Tagged as Data Driven Decision Making , Digital Strategy , eCommerce Consulting , UX Design
Retailers will never be able to manually map misspelled search terms to the right product - this can be achieved through AI
Tagged with UX Design
Here are some articles that we tagged with tag UX DESIGN
Tagged as B2B , Customer Service , eCommerce Consulting , UX Design
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as B2B , Business Transformation , Customer Experience Design , eCommerce Consulting , UX Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as eCommerce Consulting , UX Design
45% of consumers classify chatbots as "annoying" and 78% of consumers say they are impersonal and don't add value.
Tagged as eCommerce Consulting , UX Design
Organisations need to understand where AI fits in the delivery of amazing online experiences
Tagged as Best Practice , eCommerce Consulting , UX Design
The research team from Econsultancy recently asked me if CRO services are still relevant. This article is my response...
Tagged as Digital Strategy , eCommerce Consulting , SEO , UX Design
Final part of a 5 part series on what it takes to create amazing online experiences.
Tagged as Data Driven Decision Making , Digital Strategy , eCommerce Consulting , SEO , UX Design
Part 4 of a 5 part series on what it takes to create amazing online experiences.
Tagged as Best Practice , eCommerce Consulting , SEO , UX Design
Part 3 of a 5 part series on what it takes to create amazing online experiences.
Tagged as Digital Strategy , eCommerce Consulting , SEO , UX Design
Part 2 of a 5 part series on what it takes to create amazing online experiences.