Tagged as Customer Service , eCommerce Consulting , UX Design
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Tagged with eCommerce Consulting
Here are some articles that we tagged with tag ECOMMERCE CONSULTING
Tagged as Customer Experience Design , eCommerce Consulting , UX Design
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018
Tagged as eCommerce Consulting , UX Design
Retailers who are winning, do a great job of promoting their loyalty in paid search
Tagged as eCommerce Consulting , UX Design
New research from UPS who surveyed 18,000 online shoppers
Tagged as Digital Strategy , eCommerce Consulting , UX Design
The data proves influencer strategies can garner views and hype but it does not deliver brand authenticity and sales
Tagged as Digital Strategy , eCommerce Consulting , UX Design
Multichannel customers spend more and buy more often
Tagged as Data Driven Decision Making , Digital Strategy , eCommerce Consulting , UX Design
Retailers will never be able to manually map misspelled search terms to the right product - this can be achieved through AI
Tagged as B2B , Customer Service , eCommerce Consulting , UX Design
The value in NPS (net promoter scores) isn't in the scores itself, but in what a business does with the scores.
Tagged as B2B , Business Transformation , Customer Experience Design , eCommerce Consulting , UX Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as eCommerce Consulting , UX Design
45% of consumers classify chatbots as "annoying" and 78% of consumers say they are impersonal and don't add value.