Tagged as Customer Service , Data Driven Decision Making , Digital Transformation , eCommerce Consulting , UX Design
Organisations need to become better listeners, and NPS is a great listening device
Tagged with Digital Transformation
Here are some articles that we tagged with tag DIGITAL TRANSFORMATION
Tagged as Best Practice , Customer Experience Design , Digital Transformation
Just because a retailer is deemed "successful" does not imply they have nailed the delivery of amazing online experiences
Tagged as Digital Transformation , UX Design
Ulta has now surpassed Sephora in the race to being the most popular online beauty retailer. But what has Ulta done?
Tagged as Customer Experience Design , Digital Strategy , Digital Transformation
A great example of taking a physical retail strategy and translating it into the digital context: coupons for grocery
Tagged as Digital Strategy , Digital Transformation , UX Design
The conductor hears and visualises how the music needs to sound, representing business strategy and long term growth goals
Tagged as B2B , Digital Transformation , eCommerce Consulting , UX Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as Digital Transformation , UX Design
Tagged as Best Practice , Digital Transformation , UX Design
Avoid the buzzy new software toys and build a best practice foundation from which to grow from
Tagged as Best Practice , Data Driven Decision Making , Digital Transformation , UX Design
Learn how Bed Bath & Beyond went from being considered to be digitally behind, then shift to being the leader of the pack.
Tagged as B2B , Best Practice , Digital Strategy , Digital Transformation
Digital strategy is no different from strategic planning business-wide. Businesses need specialists to do this work.