Tagged as Customer Service , Digital Strategy
As the consumer's needs continue to rapidly change, retailers are seeking predictions of the future.
Tagged with Digital Strategy
Here are some articles that we tagged with tag DIGITAL STRATEGY
Tagged as COVID Retail , Customer Experience Design , Customer Service , Digital Strategy
Retailers are driving change internally to evolve, but what about the outward focus?
Tagged as Business Transformation , COVID Retail , Digital Strategy
With COVID-19, retailers are closing stores and consumers being told to stay at home. How does a business respond?
Tagged as Customer Service , Digital Strategy
My prediction a few weeks ago is coming true, online sales are growing!
Tagged as Customer Service , Digital Strategy
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
Tagged as Digital Strategy , Ecommerce
The approach to offering a huge range of products is an outdated strategy and no longer in line with what consumers want
Tagged as Digital Strategy
Remember those so-called experts who said online retail would never surpass 10%? Where are they now?
Tagged as Best Practice , Customer Experience Design , Data Driven Decision Making , Digital Strategy
KPMG says Jeanswest failed because of "online competition", but audits on online experiences suggest otherwise
Tagged as Digital Strategy , Loyalty
A business who can show they solely exist for their target consumer will always win against others who cannot
Tagged as Digital Strategy
Success comes from working directly with my clients and collaborating with incredibly smart and passionate teams of people