Would you wait in a digital line up?
Tagged with Customer Service
Here are some articles that we tagged with tag CUSTOMER SERVICE
43% of consumers find it "reassuring" to hear from brands they "know and trust"
My prediction a few weeks ago is coming true, online sales are growing!
Uber Eats has "contact-less delivery" and most other courier services are now offering the same. Retailers need to pivot!
What can retailers do to prepare for the shift in consumer buying behaviours as a result of the coronavirus?
Tagged as Customer Service
Retailers could see consumers spending less time in malls and more time at home shopping online?
Warning: having the cheapest prices is NOT a motivator.
Organisations need to become better listeners, and NPS is a great listening device
If you want to deliver amazing "Find a physical store" experiences, empower consumers to filter by product ranges
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Over 53% of 1600 companies surveyed use customer satisfaction as an influencer in future decision making