Tagged as Best Practice , Customer Experience Design
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
Tagged as Customer Experience Design , eCommerce Consulting , UX Design
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018
Tagged as Customer Experience Design , Customer Service
Most retailers have customer review functionality 87% of retailers DO NOT respond to negative reviews
Tagged as B2B , Customer Experience Design
Gone are the days where B2B digital lead generation and direct one-to-one engagement is dominated by desktop screens
Tagged as Customer Experience Design
In 2013, 90% of all orders was "Home Delivery: in 2018 it's dropped to 70%
Tagged as Best Practice , Customer Experience Design
It's proven, if done right, a great "returns experience" increases conversion rates
Tagged as Customer Experience Design
If consumers understood the environmental impacts of fast shipping, they would choose a slower option
Tagged as Customer Experience Design , Data Driven Decision Making
A wealth of information is available to the human brain that has the same capacity it has always had
Tagged as Customer Experience Design
There is alot of PR about chatbots being great, but how do consumers truly feel about these experiences?
Tagged as Customer Experience Design , Digital Strategy
Video is the "content golden child"