Speaking to customers does not work, what works is listening to customers
Tagged with Customer Experience Design
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE DESIGN
55% of emotions are expressed nonverbally! So why is this important to retailers?
It comes down to the DNA of a busienss and how the first set up systems and processes.
Tagged as Customer Experience Design
It’s because your mobile checkout experience is poor.
The 4 things retailers need to be doing right now to prepare to engage with consumers in the "new normal"
Retailers are driving change internally to evolve, but what about the outward focus?
Would you wait in a digital line up?
What do consumers experience when trying to engage with this retailer on smartphone devices?
Greg Randall, one of only 2 retail experts to take part in Power Retail's "Road Test", a critique on three large Australian retailers
It's an honour to be asked back by Power Retail to conduct an experience design audit on Myer, BCF, and Pet Circle
Just because a retailer is large and well known, does not mean they deliver great online experiences!
Best Practice Click and Collect - what must happen to deliver an amazing end to end customer experience
If done right, retailers can have as much as 68% of their online orders being picked up in stores