Managing the eCommerce Platform RFP Process

Request for Proposal - The eCommerce technology and Vendor selection process

The eCommerce Platform RFP/RFI (Request for Proposal or Request for Information) process, designed to select a new eCommerce Platform and eCommerce Agency, is a complex, high-risk event.

There is much that can go wrong if this process is not properly run.

When businesses select the wrong eCommerce Platform and Agency, two things happen...

The business has the wrong eCommerce business tool to drive future growth
The business has the wrong eCommerce Agency partner

Both issues stunt overall growth, wasting time and money.

Greg is known globally as one of the top eCommerce Consultants who can lead this process and ensure the right selection is made for every business.

Taking away the complexity of the RFP process

For eCommerce Agencies and eCommerce Platform providers to articulate how they can add value, they need to understand your business needs first and foremost.

This is the first step of working with Greg Randall. Together, we create a "Business Needs Document". Only once this has been defined can your business have constructive conversations with these organisations.

Once needs are defined, YOU are in control of the narrative.

This is the power of this process.

Controlling the "Needs" Narrative

Now that the business can control the "Needs" narrative, it can also control how the eCommerce Agencies respond with a solution and pricing.

If you do not have the "Needs' Bible, you will receive different responses from each eCommerce Agency, which produces confusion.

However, if you manage the eCommerce Agencies to respond only to needs, you have created an "apples to apples" comparison between each Agency response.

And in those situations where an eCommerce Agency is cheaper than the other one, you have the confidence in knowing they have not missed anything.

Greg Randall is your RFP "Interpreter"

Greg Randall is your "interpreter" in this process. He collaborates with clients to develop a requirements document that aligns perfectly with the business strategy, then translates it into a language that eCommerce Agencies can understand and respond to.

Greg then works with the eCommerce Agency to ensure they respond with a document that aligns with exactly what the business needs.

The Benefits of using Greg Randall

Greg Randall has run dozens of successful RFP processes over the last 2.5 decades and knows exactly how this process must run to add value.

Greg understands how eCommerce Platforms must behave to align and complement business strategy.

And, Greg knows how eCommerce Agencies need to respond to ensure Retailers and B2B's make the right selection decision.

What others had to say

"Big reason for our success!"

Greg Randall was a key part of the Farmers digital transformation. Greg provided guidance for myself and the executive team on how to take our retail strategy and translate it to the digital channel. Greg's deep knowledge of digital best practice and how to deliver great online experiences is a big reason for our success.

Rod McDermott
CEO at Farmers Trading Company

"Greg researches issues, articulates a plan and executes with efficiency, making him in a class of his own"

Greg is the ultimate superhero when it comes to understanding the world of e-commerce. His rigorous ability to research the issue, articulate a plan and execute with timeless efficiency makes him in a class of his own.Greg's detailed strategic review empowered the business to implement quick wins and determine a priority list to take our offering to the next level. His professionalism and global experience backed by the data, allowed us to set realistic goals measurable by a solid ROI.

Jeremy Krause
Chief Innovation and Disruption Officer Global Retail Brands

"Greg's data-led approach, references best practice and resulted in a an actionable and comprehensive review"

Greg’s approach to coaching was enhanced by his depth of knowledge in eCommerce. His skill set covers not only frontend applications but also technical functionality. His approach is data-led, references best practice and resulted for our business in an in-depth and comprehensive review, that was highly actionable.

Catherine Scheider
Omni Executive Levi's