Tagged with AI

Here are some articles that we tagged with tag AI

Read More about 25% of all eCommerce site searches occurring on a retail site are misspelled

25% of all eCommerce site searches occurring on a retail site are misspelled

09 Mar, 2019
Written by Greg Randall

Tagged as AI , Customer Experience Design , Data Driven Decision Making , Digital Strategy

Retailers will never be able to manually map misspelled search terms to the right product - this can be achieved through AI

Read More about Rushing into chatbots as an engagement solution does more harm than good

Rushing into chatbots as an engagement solution does more harm than good

21 Dec, 2018
Written by Greg Randall

Tagged as AI , Customer Experience Design

45% of consumers classify chatbots as "annoying" and 78% of consumers say they are impersonal and don't add value.

Read More about AI (artificial intelligence) is a tool, NOT a silver bullet.

AI (artificial intelligence) is a tool, NOT a silver bullet.

07 Dec, 2018
Written by Greg Randall

Tagged as AI , Customer Experience Design

Organisations need to understand where AI fits in the delivery of amazing online experiences