eCommerce Consulting Services

eCommerce Consulting Services

Every business faces different digital challenges, but the objective is always the same: make better commercial decisions, create better customer experiences and build stronger digital capability.

Comma Consulting provides independent eCommerce consulting services across strategy, customer experience, AI, digital capability and commercial transformation.

Explore the services below to find the expertise most relevant to your business.

eCommerce Strategy Planning

Create a clear commercial direction for your digital channel. Learn More →

Digital Transformation Consulting

Align technology, operations and people around business growth. Learn More →

Customer Journey Blueprinting

Design better customer experiences before investing in delivery. Learn More →

Conversion Rate Optimisation

Remove friction and improve online conversion performance. Learn More →

AI Consulting

Identify practical AI opportunities that create commercial value. Learn More →

Agentic eCommerce Consulting

Prepare your business for the next generation of AI-powered commerce. Learn More →

Vendor & Platform Selection

Choose the right technology with independent strategic guidance. Learn More →

eCommerce Project Management

Keep complex digital projects commercially focused and on track. Learn More →

Testimonials

Testimonial by Catherine Scheider Omni Executive Levi's

"Greg's data-led approach, references best practice and resulted in a an actionable and comprehensive review"

Greg’s approach to coaching was enhanced by his depth of knowledge in eCommerce. His skill set covers not only frontend applications but also technical functionality. His approach is data-led, references best practice and resulted for our business in an in-depth and comprehensive review, that was highly actionable.

Catherine Scheider
Omni Executive Levi's
Testimonial by Mickey Imperiali Head of eCommerce Krispy Kreme Doughnuts

"Greg put together a researched, achievable, and bespoke treatment that we were able to implement to success"

Greg unpacked our business requirements and put together a researched, achievable, and bespoke treatment that we were able to implement to success.Bringing a breadth of experience and up-to-date industry insight into his recommendations, Greg represents the consumer-first approach required of a comprehensive UX overhaul. The end result of our project has attracted positive attention from digital leaders of other markets within our global company.

Mickey Imperiali
Head of eCommerce Krispy Kreme Doughnuts
Testimonial by Mel Neilson Head of Customer Experience  Komatsu

"Greg was pivotal in creating a user experience design plan for our B2B clients"

Greg was pivotal in creating a user experience design plan for our B2B clients. Greg considered our strategic needs, our complex customer needs, and the vast technical systems that we need to interact with to deliver meaningful experiences.The experiences Greg created were innovative and exactly what we needed to meet our customer needs. Greg was a pleasure to work with. He listened, took feedback, and worked together to get the right result.

Mel Neilson
Head of Customer Experience Komatsu

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