eCommerce/Digital consulting services focuses on the improvement of all eCommerce and business activities supporting the digital channel.
Greg defines where you are currently in your eCommerce/digital conduct in the context of how well or how poorly you treat your customers.
Then a clear picture is articulated around how the digital channel needs to look and behave in order for it to deliver on business strategy (and growth goals).
Once this gap is identified, phases of work are defined to help the business incrementally change and get closer to meeting goals.
These phases of work (and change) are structured in small bite-sized chunks and set up to implement all the high business impact work first.
This proves the concept and delivers ROI quickly.
As the wins (and ROI) grows, so too does business confidence.