eCommerce consulting focuses on the improvement of all eCommerce and business activities supporting the digital channel.
Greg defines where you are currently in your eCommerce/digital conduct in the context of how well or how poorly you treat your customers.
Then a clear picture is articulated around how the digital channel needs to look and behave in order for it to deliver on business strategy.
Once this gap is identified, phases of work are clarified which incrementally closes the gap.
These phases are structured to prioritise and enable all high impact, low complexity work . This proves the concept and delivers ROI quickly.