Reserved Consulting Capacity

A Client-Focussed Way to Work with Greg Randall

Reserved Consulting Capacity is a unique and innovative consulting engagement structure developed by Greg Randall, Founder of Comma Consulting.

It is designed to give businesses ongoing access to Greg’s experienced eCommerce judgement throughout whatever evolution their digital channel is going through.

It's a way to secure access to Greg throughout your project, not matter what size or shape that takes.

Though the client project can be 6 months (for example), Greg can be secured for that entire time but the client will only be billed for the actual time he spends on the project.

Think of it as a highly flexible retainer where you are only billed for value.

This allows the level of Greg’s involvement to fluctuate as the needs of the business changes and/or evolves.

If a traditional consultant is retained for 10 hours each week, the business will pay for those 10 hours regardless of how much meaningful work actually needs to be done.

This is great for the consultant, but not so great for the client.

Reserved Consulting Capacity flips the script and is designed around this reality, keeping experienced eCommerce expertise available while the level of involvement adapts to what the business actually needs.

Adaptive eCommerce Consulting

If the business requires 10 hours in a week, that is all they are invoiced.

If there is nothing required in a week there is nothing to invoice.

Why Greg Works This Way

The role of a specialist eCommerce consultant is to identify and work through the things that matter.

As the priorities become resolved, it is entirely reasonable for Greg's involvement to be reduced at certain periods.

When another important issue or opportunity emerges, Greg’s involvement can increase again.

This allows the consulting relationship to continue without creating pressure for either party to manufacture work simply because there is a retainer in play.

How it Works

At the beginning of the engagement, outcomes are defined, an estimated investment is provided, and the amount of capacity (in estimated hours) is given as a guide.

You are given weekly updates on work completed, the time used, what needs to happen next, and how the investment is tracking.

There is no requirement to consume the entire estimate of hours, the engagement can be paused or stopped at any time.

eCommerce Expertise Continuity Creates Competitive Advantage

Businesses rarely stop evolving when a project finishes: new opportunities emerge and new problems appear.

Both result in the need to reset priorities and activate more change.

Reserved Consulting Capacity allows the business to retain access to Greg during periods when little consulting support is required.

When that expertise is needed again, the relationship, business context and understanding are already there.

The involvement can change. The expertise does not disappear.