Tagged as Customer Experience Design , Digital Strategy , Ecommerce , Loyalty
What is a marketplace, why are retailers trying to create one, and should this be part of their strategic future
Tagged with Loyalty
Here are some articles that we tagged with tag LOYALTY
Tagged as Customer Service , Loyalty
43% of consumers find it "reassuring" to hear from brands they "know and trust"
Tagged as Digital Strategy , Loyalty
A business who can show they solely exist for their target consumer will always win against others who cannot
Tagged as Data Driven Decision Making , Loyalty
What if the item purchased is wrong, how easy is it to return/exchange? Consumers who buy online are faced with risk.
Tagged as Customer Experience Design , Digital Strategy , Loyalty
58% feel they can get a better deal online, but why is that?
Tagged as Customer Experience Design , Data Driven Decision Making , Loyalty
8,000 consumers were surveyed to find out what helps the decision-making process when buying online
Tagged as Data Driven Decision Making , Digital Strategy , Loyalty
With new email software comes lots of data - what do businesses need to look at to determine email is working for them?
Tagged as Customer Service , Loyalty
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Tagged as Customer Experience Design , Loyalty
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018
Tagged as Customer Experience Design , Loyalty
Retailers who are winning, do a great job of promoting their loyalty in paid search