Tagged as Customer Service , Loyalty
43% of consumers find it "reassuring" to hear from brands they "know and trust"
Tagged with Loyalty
Here are some articles that we tagged with tag LOYALTY
Tagged as Digital Strategy , Loyalty
A business who can show they solely exist for their target consumer will always win against others who cannot
Tagged as Data Driven Decision Making , Loyalty
What if the item purchased is wrong, how easy is it to return/exchange? Consumers who buy online are faced with risk.
Tagged as Customer Experience Design , Digital Strategy , Loyalty
58% feel they can get a better deal online, but why is that?
Tagged as Customer Experience Design , Data Driven Decision Making , Loyalty
8,000 consumers were surveyed to find out what helps the decision-making process when buying online
Tagged as Data Driven Decision Making , Digital Strategy , Loyalty
With new email software comes lots of data - what do businesses need to look at to determine email is working for them?
Tagged as Customer Service , Loyalty
The email "Inbox" is becoming very crowded, which is why Burberry is driving an "invite only" messaging service
Tagged as Customer Experience Design , Loyalty
The number of US retailers offering free online returns dropped to 41% in 2019, down from 55% in 2018
Tagged as Customer Experience Design , Loyalty
Retailers who are winning, do a great job of promoting their loyalty in paid search
Tagged as Loyalty
New research from UPS who surveyed 18,000 online shoppers