Tagged as Business Transformation , Customer Service , Digital Strategy , Ecommerce
What does a business NEED to look like in order for it to fully leverage the online channel? Learn what this looks like.
Tagged with Business Transformation
Here are some articles that we tagged with tag BUSINESS TRANSFORMATION
Tagged as Business Transformation , Customer Experience Design , Customer Service , Digital Strategy
A research project surveying 1,250 business owners has uncovered the top 10 reasons for their failure.
Tagged as B2B , Business Transformation , COVID Retail
What do B2B organisations need to do to create a business offering that creates greater loyalty in their B2B customers?
Tagged as Business Transformation , COVID Retail , Digital Strategy
Fast Fashion is in turmoil as a result of the new COVID Consumer and the dissemination of supply chains
Tagged as Business Transformation , COVID Retail , Digital Strategy
With COVID-19, retailers are closing stores and consumers being told to stay at home. How does a business respond?
Tagged as Best Practice , Business Transformation , Customer Experience Design , Digital Strategy
Gartner has released research which states 56% of US and UK organisations prefer best of breed solutions
Tagged as Business Transformation , Customer Experience Design , Customer Service , Data Driven Decision Making
Organisations need to become better listeners, and NPS is a great listening device
Tagged as Business Transformation , Customer Experience Design
Ulta has now surpassed Sephora in the race to being the most popular online beauty retailer. But what has Ulta done?
Tagged as B2B , Business Transformation , Customer Experience Design
No one adequately defines what this practice means - understanding its meaning helps define who should lead this process
Tagged as Business Transformation , Customer Experience Design