Your eCommerce website is a massive piece of eCommerce technology designed to become a digital salesperson that engages and interacts with new and existing customers 24/7.
eCommerce Platforms, if left untouched, produce bland, irrelevant experiences that are not engaging.
Imagine hiring a salesperson and not providing sales or product training. How effective will they be in selling to people? A person has the potential to be a great salesperson if the proper training is applied.
The same can be said for eCommerce Platforms. These technology systems need to be "trained".
This is where UX Design planning comes in.
Decades of research prove if an eCommerce Platform is designed to align with people's engagement preferences, online sales grow exponentially.
This UX design process, led by Greg Randall, involves sales training for the eCommerce platform. It precisely defines how eCommerce technologies must look and behave to match customer buying preferences.
Greg Randall is a world leader in the user experience (UX) design planning process.