The future of retail is delivering amazing online experiences across all available touch points (including physical retail).
Greg Randall has developed a proven methodology that has come from working alongside the top customer experience design specialists in the world (based in the USA).
Today's consumer wants to be in full control of his/her information gathering and/or buying journey. Added to this is the consumer's loyalty has swapped to now being more loyal to his/her own intent than a brand.
If the online experience is not designed to a consumer's expectation, you not only risk losing an online sale, you also risk losing an in-store sale.
To gain a deeper understanding of how Greg delivers a high standard of customer experience design plan which leads to a lift in business performance, you can read the following...
Read an article written by Greg explaining the process behind the creation of the customer experience design plan and the wider digital strategy.