https://www.commaconsulting.com.au/articles/why-beautiful-websites-fail-without-a-strategy-behind-them2026-03-17T23:41:32+13:00daily1.0https://www.commaconsulting.com.au/articles/30-of-the-cerebral-cortex-is-devoted-to-visual-processing2025-08-07T11:28:02+12:00daily1.0https://www.commaconsulting.com.au/articles/ux-practices-sympathy-vs-empathy2025-08-03T21:57:48+12:00daily1.0https://www.commaconsulting.com.au/articles/the-future-of-seo-what-does-it-look-like2025-05-07T14:44:35+12:00daily1.0https://www.commaconsulting.com.au/articles/lush-uk-is-reducing-its-use-of-social-channels2019-08-24T11:29:26+12:00daily1.0https://www.commaconsulting.com.au/articles/why-does-product-video-content-enhance-conversion-rates2025-08-03T21:58:21+12:00daily1.0https://www.commaconsulting.com.au/articles/retailers-succeeding-in-digital-ecommerce-is-like-a-perfectly-executed-symphony2025-05-19T15:58:07+12:00daily1.0https://www.commaconsulting.com.au/articles/trump-is-winning-the-data-race-to-the-next-re-election2025-08-03T21:59:12+12:00daily1.0https://www.commaconsulting.com.au/articles/teens-perform-worse-than-adults-when-trying-to-complete-tasks-online2025-08-03T21:59:49+12:00daily1.0https://www.commaconsulting.com.au/articles/brands-who-are-winning-at-service-design-do-a-great-job-on-facebook-and-instagram2019-08-24T11:29:46+12:00daily1.0https://www.commaconsulting.com.au/articles/25-of-all-ecommerce-site-searches-occurring-on-a-retail-site-are-misspelled2025-08-07T11:34:57+12:00daily1.0https://www.commaconsulting.com.au/articles/do-not-introduce-nps-into-your-business-unless-you-are-ready-to-change2025-05-07T15:37:49+12:00daily1.0https://www.commaconsulting.com.au/articles/greg-randall-featured-in-power-retails-2019-ecommerce-leaders-playbook2025-08-03T22:00:24+12:00daily1.0https://www.commaconsulting.com.au/articles/best-practice-finger-targets-is-one-of-the-most-ignored-principles-in-experience-design2025-08-03T22:01:12+12:00daily1.0https://www.commaconsulting.com.au/articles/91-of-european-businesses-have-moved-all-or-part-of-the-digital-marketing-function-in-house2019-08-24T10:55:42+12:00daily1.0https://www.commaconsulting.com.au/articles/defining-customer-experience-design2025-05-19T16:07:08+12:00daily1.0https://www.commaconsulting.com.au/articles/influencers-are-less-likely-to-influence-sales-and-deliver-brand-authenticity2025-05-07T15:40:11+12:00daily1.0https://www.commaconsulting.com.au/articles/amazon-is-not-your-ally-introducing-66-new-labels-in-the-last-2-years2025-08-03T22:02:06+12:00daily1.0https://www.commaconsulting.com.au/articles/warning-be-careful-what-you-read-and-respond-to-in-the-press2025-08-03T22:02:36+12:00daily1.0https://www.commaconsulting.com.au/articles/amazon-introduces-scout-there-own-guided-selling-tool2025-08-03T22:03:00+12:00daily1.0https://www.commaconsulting.com.au/articles/walmart-bringing-physical-and-digital-retail-together2025-05-19T16:09:11+12:00daily1.0https://www.commaconsulting.com.au/articles/greg-randalls-tips-for-2019-nail-the-basics2025-05-19T16:07:56+12:00daily1.0https://www.commaconsulting.com.au/articles/google-has-proof-consumers-are-becoming-more-impatient2025-08-07T11:41:02+12:00daily1.0https://www.commaconsulting.com.au/articles/rushing-into-chatbots-as-an-engagement-solution-does-more-harm-than-good2025-05-07T16:17:09+12:00daily1.0https://www.commaconsulting.com.au/articles/googles-showcase-shopping-ads-for-smartphones-another-revenue-scheme-or-can-businesses-benefit2019-08-24T10:56:22+12:00daily1.0https://www.commaconsulting.com.au/articles/ai-artificial-intelligence-is-a-tool-not-a-silver-bullet2025-05-07T16:17:59+12:00daily1.0https://www.commaconsulting.com.au/articles/the-sample-strategy-in-beauty-is-becoming-more-advanced2019-08-24T10:56:48+12:00daily1.0https://www.commaconsulting.com.au/articles/is-liz-earle-uk-retailer-the-most-user-friendly-site-in-the-world2019-01-18T21:34:55+13:00daily1.0https://www.commaconsulting.com.au/articles/the-7-characteristics-of-successful-loyalty-programs2025-08-07T11:36:40+12:00daily1.0https://www.commaconsulting.com.au/articles/book-2-best-practice-main-category-pages-is-now-on-sale2025-08-03T22:03:58+12:00daily1.0https://www.commaconsulting.com.au/articles/creating-the-multichannel-customer-pays-off2025-05-07T16:11:21+12:00daily1.0https://www.commaconsulting.com.au/articles/greg-randall-keynote-speaker-at-a-sitecore-event-speaking-on-reinventing-commerce2025-08-03T21:57:14+12:00daily1.0https://www.commaconsulting.com.au/articles/how-can-australian-retailers-fend-off-amazon2025-08-03T22:34:28+12:00daily1.0https://www.commaconsulting.com.au/articles/consumers-are-more-comfortable-buying-larger-more-expensive-items-online2019-07-19T18:37:56+12:00daily1.0https://www.commaconsulting.com.au/articles/copying-what-other-retailers-do-on-their-site-is-not-a-good-experience-design-strategy2025-08-03T21:38:23+12:00daily1.0https://www.commaconsulting.com.au/articles/customer-satisfaction-is-now-the-most-important-form-of-measurement2025-08-03T21:38:54+12:00daily1.0https://www.commaconsulting.com.au/articles/top-performing-organisations-invest-in-training-for-their-digital-ecommerce-employees2020-07-29T11:56:05+12:00daily1.0https://www.commaconsulting.com.au/articles/more-proof-physical-retail-is-not-dead2025-05-19T16:06:39+12:00daily1.0https://www.commaconsulting.com.au/articles/smartphone-touch-targets-are-typically-too-small2025-08-03T21:39:23+12:00daily1.0https://www.commaconsulting.com.au/articles/retailers-are-no-longer-offering-free-returns2025-08-03T21:39:53+12:00daily1.0https://www.commaconsulting.com.au/articles/use-paid-search-to-promote-your-loyalty-benefits2025-05-07T16:09:43+12:00daily1.0https://www.commaconsulting.com.au/articles/which-aisle-are-you-standing-in2019-08-24T11:31:29+12:00daily1.0https://www.commaconsulting.com.au/articles/53-of-consumers-seek-out-negative-reviews2025-08-03T21:40:28+12:00daily1.0https://www.commaconsulting.com.au/articles/50-of-b2b-search-queries-are-occurring-on-smartphones2025-08-03T21:41:12+12:00daily1.0https://www.commaconsulting.com.au/articles/96-of-us-and-canadian-consumers-shop-online-using-marketplaces2025-05-07T16:10:26+12:00daily1.0https://www.commaconsulting.com.au/articles/13-of-all-online-orders-are-click-and-collect2025-08-03T21:41:48+12:00daily1.0https://www.commaconsulting.com.au/articles/retailers-need-to-work-harder-to-deliver-amazing-returns-experiences2025-08-03T21:42:20+12:00daily1.0https://www.commaconsulting.com.au/articles/instead-of-offering-fast-shipping-offer-green-shipping2025-08-03T21:43:00+12:00daily1.0https://www.commaconsulting.com.au/articles/why-pureplays-need-to-open-bricks-and-mortar2019-08-24T11:22:48+12:00daily1.0https://www.commaconsulting.com.au/articles/a-consumers-attention-is-one-of-the-most-valuable-currencies-of-the-digital-age2025-08-03T21:43:35+12:00daily1.0https://www.commaconsulting.com.au/articles/software-salespeople-need-to-be-strategically-relevant2019-09-01T18:45:53+12:00daily1.0https://www.commaconsulting.com.au/articles/consumers-want-less-ai-when-talking-to-organizations2025-08-03T21:44:41+12:00daily1.0https://www.commaconsulting.com.au/articles/amazon-lacks-loyalty-from-younger-shoppers2019-07-02T07:04:44+12:00daily1.0https://www.commaconsulting.com.au/articles/how-can-ecommerce-strategies-build-a-better-customer-relationship2026-02-17T15:38:39+13:00daily1.0https://www.commaconsulting.com.au/articles/5-years-of-research-has-finally-come-to-an-end-with-a-4-book-best-practice-series-on-ecommerce2019-06-14T17:24:13+12:00daily1.0https://www.commaconsulting.com.au/articles/departmental-silos-are-a-customer-experience-killer2019-06-07T15:34:18+12:00daily1.0https://www.commaconsulting.com.au/articles/consumers-consider-re-targeting-ads-as-being-creepy2019-06-06T12:14:32+12:00daily1.0https://www.commaconsulting.com.au/articles/85-of-millennials-watched-video-content-before-making-an-online-purchase2025-08-03T21:54:16+12:00daily1.0https://www.commaconsulting.com.au/articles/reinventing-commerce-evolving-your-business-to-meet-the-consumer2025-08-03T21:54:57+12:00daily1.0https://www.commaconsulting.com.au/articles/search-volume-for-store-near-me-has-skyrocketed-by-1-5532025-08-03T21:55:27+12:00daily1.0https://www.commaconsulting.com.au/articles/adidas-creates-a-hiking-boot-from-listening-to-consumer-demand-research2025-08-03T21:55:54+12:00daily1.0https://www.commaconsulting.com.au/articles/the-importance-of-translating-physical-business-strategy-into-the-digital-context2025-08-03T21:56:37+12:00daily1.0https://www.commaconsulting.com.au/articles/website-excellence-greg-randall-talks-main-category-page-best-practice2020-02-24T15:03:16+13:00daily1.0https://www.commaconsulting.com.au/articles/service-design-how-employees-tools-and-processes-contribute-to-creating-amazing-online-experiences2025-08-03T22:35:04+12:00daily1.0https://www.commaconsulting.com.au/articles/consumers-are-searching-for-retailers-product-when-in-store-12025-08-03T21:34:44+12:00daily1.0https://www.commaconsulting.com.au/articles/new-zealand-retailers-are-slow-in-their-adoption-of-the-internet2019-08-24T11:20:20+12:00daily1.0https://www.commaconsulting.com.au/articles/5-tips-to-improve-seo-and-the-consumer-journey-on-the-warehouse-main-category-pages2025-08-03T22:50:25+12:00daily1.0https://www.commaconsulting.com.au/articles/is-new-zealands-click-monday-here-to-stay2019-08-24T11:08:04+12:00daily1.0https://www.commaconsulting.com.au/articles/the-11-essential-ingredients-required-to-create-amazing-blog-content2019-08-24T10:50:23+12:00daily1.0https://www.commaconsulting.com.au/articles/googles-5-key-consumer-buying-behaviour-trends-for-christmas-20142025-05-07T16:12:05+12:00daily1.0https://www.commaconsulting.com.au/articles/simplifying-the-delivery-message-to-boost-online-sales2017-11-03T16:06:30+13:00daily1.0https://www.commaconsulting.com.au/articles/ecommerce-main-category-page-layout-where-to-place-key-elements-and-why2025-08-03T22:58:32+12:00daily1.0https://www.commaconsulting.com.au/articles/succeeding-in-the-digital-age-part-12025-05-07T15:13:43+12:00daily1.0https://www.commaconsulting.com.au/articles/succeeding-in-the-digital-age-part-22017-11-03T15:52:00+13:00daily1.0https://www.commaconsulting.com.au/articles/the-top-7-proven-strategies-retailers-use-to-build-customer-loyalty-in-the-digital-age2025-05-07T16:12:51+12:00daily1.0https://www.commaconsulting.com.au/articles/how-can-analogue-booksellers-create-sales-opportunities-in-a-digital-world2025-08-03T23:00:54+12:00daily1.0https://www.commaconsulting.com.au/articles/why-are-retailers-facebook-news-feed-posts-reaching-fewer-fans2019-08-24T10:50:52+12:00daily1.0https://www.commaconsulting.com.au/articles/the-power-of-landing-pages-and-how-they-can-grow-sales2019-08-24T10:51:24+12:00daily1.0https://www.commaconsulting.com.au/articles/legacy-technology-and-the-problems-it-causes-for-retailers-going-multichannel2025-08-07T11:41:27+12:00daily1.0https://www.commaconsulting.com.au/articles/the-use-of-security-logos-in-the-checkout-process-does-this-help-conversion2019-08-24T10:47:23+12:00daily1.0https://www.commaconsulting.com.au/articles/fit-and-sizing-are-virtual-fitting-rooms-the-silver-bullet2025-08-03T22:49:41+12:00daily1.0https://www.commaconsulting.com.au/articles/why-brands-need-to-move-to-a-direct-to-consumer-model2025-05-19T15:58:38+12:00daily1.0https://www.commaconsulting.com.au/articles/multichannel-retailing-the-future-for-new-zealand-retailers2025-08-07T11:41:49+12:00daily1.0https://www.commaconsulting.com.au/articles/instead-of-moaning-about-taxes-australasian-retailers-need-a-multichannel-approach2019-08-24T11:21:16+12:00daily1.0https://www.commaconsulting.com.au/articles/the-power-of-wireframes-and-the-5-ways-they-help-digital-strategy2025-05-19T15:57:23+12:00daily1.0https://www.commaconsulting.com.au/articles/ecommerce-product-detail-pages-where-to-place-30-elements-and-why2019-08-24T11:30:55+12:00daily1.0https://www.commaconsulting.com.au/articles/slow-page-speed-what-to-measure-how-to-measure-and-how-its-affecting-your-ecommerce-channel2019-09-03T09:51:38+12:00daily1.0https://www.commaconsulting.com.au/articles/three-steps-to-building-a-customer-centric-navigation-structure2019-09-01T18:43:54+12:00daily1.0https://www.commaconsulting.com.au/articles/12-common-mistakes-to-avoid-for-retailers-moving-into-ecommerce2019-09-03T09:52:11+12:00daily1.0https://www.commaconsulting.com.au/articles/what-insights-can-you-gain-from-branded-and-unbranded-keyword-traffic2019-09-01T18:39:14+12:00daily1.0https://www.commaconsulting.com.au/articles/analysing-data-the-power-of-site-search2019-09-01T18:39:46+12:00daily1.0https://www.commaconsulting.com.au/articles/best-practice-applying-science-to-digital-conduct2025-05-07T15:16:19+12:00daily1.0https://www.commaconsulting.com.au/articles/the-power-of-phone-numbers-8-benefits-to-australian-retailers2017-09-12T13:44:58+12:00daily1.0https://www.commaconsulting.com.au/2026-03-22T14:53:08+13:00weekly1.0https://www.commaconsulting.com.au/articles/7-seo-tips-retailers-can-implement-with-or-without-the-help-of-seo-specialists2019-08-24T11:28:20+12:00daily1.0https://www.commaconsulting.com.au/articles/what-is-carousel-banner-blindness-and-how-does-it-cause-damage-to-the-consumer-experience2025-08-03T22:49:10+12:00daily1.0https://www.commaconsulting.com.au/articles/the-right-way-to-plan-create-and-present-new-designs-to-your-client2025-08-03T22:38:42+12:00daily1.0https://www.commaconsulting.com.au/articles/australia-the-land-of-retail-opportunity2025-08-03T22:42:42+12:00daily1.0https://www.commaconsulting.com.au/articles/greg-randalls-new-book-homepage-best-practice-is-published2025-08-03T22:39:07+12:00daily1.0https://www.commaconsulting.com.au/articles/the-many-benefits-to-having-descriptive-product-titles2025-08-07T11:37:17+12:00daily1.0https://www.commaconsulting.com.au/articles/barclay-bank-and-greg-randall-working-together-research-to-support-the-importance-of-payment-gateways2025-08-03T22:39:40+12:00daily1.0https://www.commaconsulting.com.au/articles/bed-bath-beyond-laying-down-a-best-practice-foundation-and-igniting-their-digital-channel-performance-beyond-expectation2025-05-19T16:08:18+12:00daily1.0https://www.commaconsulting.com.au/articles/why-retailers-are-focussing-on-the-wrong-things2019-09-01T18:50:03+12:00daily1.0https://www.commaconsulting.com.au/articles/data-can-save-department-store-retailers2025-08-03T22:40:00+12:00daily1.0https://www.commaconsulting.com.au/articles/ecommerce-strategy---what-you-need-to-know-when-selecting-a-ecommerce-strategist2025-05-19T15:57:08+12:00daily1.0https://www.commaconsulting.com.au/articles/fixing-non-performing-digital-channels-what-the-process-looks-like2025-08-03T22:40:36+12:00daily1.0https://www.commaconsulting.com.au/articles/the-secret-sauce-in-growing-a-highly-successful-digital-agency-the-science-time-management2019-09-01T18:48:05+12:00daily1.0https://www.commaconsulting.com.au/articles/an-interview-with-greg-randall-on-how-small-businesses-are-delivering-personalised-experiences2025-08-03T22:41:04+12:00daily1.0https://www.commaconsulting.com.au/articles/swanndri-case-study-taking-a-100-year-old-brand-into-a-new-direction2025-05-19T16:08:42+12:00daily1.0https://www.commaconsulting.com.au/articles/paperplus-a-case-study2025-08-03T22:41:40+12:00daily1.0https://www.commaconsulting.com.au/articles/the-best-practice-homepage-and-how-it-contributes-to-creating-amazing-online-experiences2025-08-03T22:42:13+12:00daily1.0https://www.commaconsulting.com.au/articles/do-you-want-to-engage-with-25-to-34-year-olds-activate-chat2025-08-03T22:43:17+12:00daily1.0https://www.commaconsulting.com.au/articles/when-is-it-time-to-bring-in-a-digital-specialist2019-09-01T18:47:20+12:00daily1.0https://www.commaconsulting.com.au/articles/introducing-the-new-ceo-the-chief-empathy-officer2025-05-07T15:57:05+12:00daily1.0https://www.commaconsulting.com.au/articles/customer-experience-design-the-process-and-the-approach2025-08-03T22:44:13+12:00daily1.0https://www.commaconsulting.com.au/articles/cart-abandonment-emails-3-methods-to-building-a-better-mouse-trap2025-08-03T22:45:01+12:00daily1.0https://www.commaconsulting.com.au/articles/analyse-customer-support-data-to-create-amazing-online-experiences2019-08-24T11:00:04+12:00daily1.0https://www.commaconsulting.com.au/articles/the-10-principles-to-creating-amazing-online-experiences-part-52025-05-07T15:10:26+12:00daily1.0https://www.commaconsulting.com.au/articles/the-10-principles-to-creating-amazing-online-experiences-part-42025-05-07T15:11:08+12:00daily1.0https://www.commaconsulting.com.au/articles/the-10-principles-to-creating-amazing-online-experiences-part-32025-05-07T15:11:42+12:00daily1.0https://www.commaconsulting.com.au/articles/the-10-principles-to-creating-amazing-online-experiences-part-22025-05-07T15:12:56+12:00daily1.0https://www.commaconsulting.com.au/articles/10-principles-to-designing-amazing-online-experiences-part-12025-05-07T15:11:53+12:00daily1.0https://www.commaconsulting.com.au/articles/the-connected-new-zealand-consumer-4-key-insights-for-retailers-to-capitalise-on2017-11-03T16:30:06+13:00daily1.0https://www.commaconsulting.com.au/articles/testimonial-achieve-fitness2025-05-19T16:09:58+12:00daily1.0https://www.commaconsulting.com.au/articles/why-its-important-not-to-place-products-on-the-home-page2019-08-24T11:09:23+12:00daily1.0https://www.commaconsulting.com.au/articles/introducing-the-customer-experience-eco-system2017-11-03T16:24:05+13:00daily1.0https://www.commaconsulting.com.au/articles/how-hearing-hoofbeats-helps-customer-experience-design2025-08-03T22:48:27+12:00daily1.0https://www.commaconsulting.com.au/articles/fashion-apparel-searches-are-never-a-one-size-fits-all2025-08-03T21:37:41+12:00daily1.0https://www.commaconsulting.com.au/articles/best-practice-product-detail-page2020-02-24T15:21:32+13:00daily1.0https://www.commaconsulting.com.au/articles/top-fast-fashion-brands-have-seen-considerable-drops-in-traffic-volumes2025-08-03T21:33:26+12:00daily1.0https://www.commaconsulting.com.au/articles/communication-the-secret-sauce-to-resolving-issues-with-your-ecommerce-channel2025-08-05T20:44:53+12:00daily1.0https://www.commaconsulting.com.au/articles/big-data-is-a-big-problem-but-not-for-the-reasons-you-might-think2023-03-01T18:06:31+13:00daily1.0https://www.commaconsulting.com.au/articles/the-power-and-importance-of-narrative-matching2025-09-24T21:16:17+12:00daily1.0https://www.commaconsulting.com.au/articles/breaking-down-the-ecommerce-replatform-project-into-2-streams-of-work-who-should-lead-each-stream-and-why2025-05-19T16:01:55+12:00daily1.0https://www.commaconsulting.com.au/articles/both-your-body-and-retail-business-suffer-from-pain-the-differences-in-how-each-respond2025-05-07T15:00:31+12:00daily1.0https://www.commaconsulting.com.au/articles/retailers-and-b2bs-dont-need-project-managers-they-need-change-managers-when-changing-ecommerce-platforms2025-05-07T15:01:12+12:00daily1.0https://www.commaconsulting.com.au/articles/retailers-beware-the-marketplace-strategy2025-05-19T15:56:17+12:00daily1.0https://www.commaconsulting.com.au/articles/what-does-a-headless-commerce-solution-mean-to-a-retailer-and-to-retail-strategy2025-09-24T21:16:39+12:00daily1.0https://www.commaconsulting.com.au/articles/the-business-layers-of-user-experience-design-planning2025-08-07T11:37:48+12:00daily1.0https://www.commaconsulting.com.au/articles/burberry-is-driving-post-sale-communications-through-an-invite-only-messaging-service2025-05-07T16:08:09+12:00daily1.0https://www.commaconsulting.com.au/articles/illustrating-the-structural-business-evolution-needed-to-fully-leverage-the-opportunity-the-ecommerce-digital-channel-can-bring-to-a-business2025-05-19T16:02:34+12:00daily1.0https://www.commaconsulting.com.au/articles/guessing-how-to-activate-and-invest-in-a-digital-marketing-strategy-is-ok-if-there-is-a-comprehensive-data-capture-plan-in-place2022-04-18T17:42:56+12:00daily1.0https://www.commaconsulting.com.au/articles/why-is-advertising-like-gambling-and-what-can-be-done-to-eliminate-the-guessing-to-drive-growth2025-05-07T15:42:13+12:00daily1.0https://www.commaconsulting.com.au/articles/vibe-coffee-taking-on-the-retail-world-one-environment-and-one-customer-at-a-time2025-05-07T15:42:55+12:00daily1.0https://www.commaconsulting.com.au/articles/out-of-stock-messages-may-be-harming-retail-online-growth2022-01-20T15:15:36+13:00daily1.0https://www.commaconsulting.com.au/articles/business-wide-change-is-driven-from-the-top-down-but-the-information-to-define-change-comes-from-the-bottom-up2025-09-24T21:15:55+12:00daily1.0https://www.commaconsulting.com.au/articles/a-retailers-replatform-journey-demystifying-the-replatform-process-for-retailers-and-b2bs-4-episode-webinar-series2025-05-07T14:41:24+12:00daily1.0https://www.commaconsulting.com.au/articles/nz-post-is-telling-consumers-how-to-buy-online-this-christmas2025-05-07T14:41:50+12:00daily1.0https://www.commaconsulting.com.au/articles/the-top-10-reasons-why-90-of-all-ecommerce-startups-fail-within-the-first-120-days2026-03-17T23:41:56+13:00daily1.0https://www.commaconsulting.com.au/articles/click-and-collect-popularity-is-here-to-stay2025-08-05T20:45:58+12:00daily1.0https://www.commaconsulting.com.au/articles/the-future-of-order-management-is-to-support-the-future-of-retail2025-05-07T15:44:45+12:00daily1.0https://www.commaconsulting.com.au/articles/the-transformation-of-retail-livestreamed-retail2025-05-07T15:45:42+12:00daily1.0https://www.commaconsulting.com.au/articles/rules-separate-physical-retail-experiences-from-online-retail-experiences2025-08-05T20:46:39+12:00daily1.0https://www.commaconsulting.com.au/articles/convenient-communication-channels-is-the-new-competitive-advantage2025-05-07T15:47:03+12:00daily1.0https://www.commaconsulting.com.au/articles/why-are-mobile-checkouts-not-converting-they-are-too-complicated2025-08-05T20:48:12+12:00daily1.0https://www.commaconsulting.com.au/articles/talking-about-technology-and-the-use-of-third-party-data-for-retailers-responding-to-panel-questions2025-05-07T15:48:08+12:00daily1.0https://www.commaconsulting.com.au/articles/the-future-of-strategic-planning-using-the-online-channel-to-minimize-business-weaknesses2021-09-05T17:53:44+12:00daily1.0https://www.commaconsulting.com.au/articles/46-of-uk-consumers-purchased-online-for-the-first-time2025-05-07T15:48:46+12:00daily1.0https://www.commaconsulting.com.au/articles/attention-retailers-get-your-covid-content-army2025-05-07T15:49:32+12:00daily1.0https://www.commaconsulting.com.au/articles/the-importance-of-the-rfp-process-in-ecommerce-platform-selection-and-it-can-they-go-wrong2023-03-13T13:54:16+13:00daily1.0https://www.commaconsulting.com.au/articles/retailers-who-are-listening-are-winning2025-05-07T14:59:06+12:00daily1.0https://www.commaconsulting.com.au/articles/the-future-of-seo-google-has-new-releases-now-in-play-proving-organic-rankings-is-more-about-great-online-experiences2025-05-07T14:44:51+12:00daily1.0https://www.commaconsulting.com.au/articles/why-b2bs-need-rich-product-master-data-to-grow-the-ecommerce-channel2025-09-24T21:12:09+12:00daily1.0https://www.commaconsulting.com.au/articles/how-to-build-a-successful-ecommerce-business-3-strategies-that-work2026-02-12T11:07:09+13:00daily1.0https://www.commaconsulting.com.au/articles/the-top-4-ecommerce-digital-growth-tips-for-2026-preparing-retailers-and-b2bs-for-a-great-year2026-01-09T15:53:43+13:00daily1.0https://www.commaconsulting.com.au/articles/preparing-retailers-for-consumer-purchasing-on-chatgpt-and-all-other-llms2025-12-15T17:21:20+13:00daily1.0https://www.commaconsulting.com.au/articles/how-customer-experience-journey-mapping-elevates-both-digital-and-physical-retail2025-12-06T21:23:16+13:00daily1.0https://www.commaconsulting.com.au/articles/preparing-retailers-for-chatgpt-structure-product-relationships-such-as-complete-the-look2025-12-02T10:53:55+13:00daily1.0https://www.commaconsulting.com.au/articles/preparing-retailers-for-chatgpt-embedding-customer-reviews-into-master-data2025-11-24T12:16:11+13:00daily1.0https://www.commaconsulting.com.au/articles/great-size-guide-content-reduces-return-rates-and-increase-conversion-rates2025-11-18T01:12:43+13:00daily1.0https://www.commaconsulting.com.au/articles/customer-centric-returns-policies-and-experiences-grow-online-sales-and-loyalty2025-12-10T10:51:55+13:00daily1.0https://www.commaconsulting.com.au/articles/creating-great-customer-experiences-is-about-perfecting-the-little-things2025-11-03T15:30:34+13:00daily1.0https://www.commaconsulting.com.au/articles/shopping-cart-bailout-rates-in-2025-remain-similar-to-those-from-20172025-12-22T17:38:27+13:00daily1.0https://www.commaconsulting.com.au/articles/how-chatgpt-is-redefining-consumer-behaviour-search-experiences-and-online-retail2025-10-03T15:09:36+13:00daily1.0https://www.commaconsulting.com.au/articles/why-ai-models-and-ecommerce-digital-best-practices-must-work-together-to-produce-amazing-online-experiences2025-10-03T11:27:17+13:00daily1.0https://www.commaconsulting.com.au/articles/strategic-planning-for-b2b-ecommerce-the-roadmap-to-evolve-you-from-laggard-to-leader2025-09-24T21:11:55+12:00daily1.0https://www.commaconsulting.com.au/articles/how-retailers-and-b2bs-can-use-ai-to-enrich-product-master-data-to-drive-business-growth2025-09-24T21:12:37+12:00daily1.0https://www.commaconsulting.com.au/articles/gearing-up-for-christmas-2023-the-one-thing-retailers-can-do-to-drive-new-customer-acquisition2025-09-24T21:14:39+12:00daily1.0https://www.commaconsulting.com.au/articles/the-science-of-motivating-people-to-engage-and-buy-online2025-09-24T21:12:48+12:00daily1.0https://www.commaconsulting.com.au/articles/the-6-proven-principles-for-service-based-businesses-to-harness-the-power-of-the-digital-channel-to-drive-growth2025-08-07T11:34:30+12:00daily1.0https://www.commaconsulting.com.au/articles/pedders-suspension-and-comma-consulting-case-study-digital-laggard-to-digital-leader2025-08-18T11:30:50+12:00daily1.0https://www.commaconsulting.com.au/articles/the-top-performing-online-retailers-worldwide-average-5-1-checkout-steps2025-08-05T20:41:08+12:00daily1.0https://www.commaconsulting.com.au/articles/google-is-deleting-your-data-why-is-this-a-big-problem2025-08-05T20:41:37+12:00daily1.0https://www.commaconsulting.com.au/articles/why-is-it-hard-to-be-customer-centric-and-how-does-this-harm-online-experiences2025-09-24T21:13:08+12:00daily1.0https://www.commaconsulting.com.au/articles/greg-randall-featured-in-a-podcast-approaching-business-transformation-strategically-how-ecommerce-drives-business-wide-growth2025-05-19T16:13:02+12:00daily1.0https://www.commaconsulting.com.au/articles/the-science-of-ecommerce-project-management-the-10-ingredients-needed-to-be-a-great-ecommerce-project-manager2025-09-24T21:13:26+12:00daily1.0https://www.commaconsulting.com.au/articles/the-top-4-ecommerce-tips-for-2024-the-priorities-to-driving-ecommerce-growth2025-09-24T21:13:36+12:00daily1.0https://www.commaconsulting.com.au/articles/fixing-ga4-introducing-attribution-modeling-what-is-it-and-why-is-it-important2023-12-12T11:36:46+13:00daily1.0https://www.commaconsulting.com.au/articles/what-is-page-value-data-and-why-does-it-continue-to-be-critical-to-drive-online-channel-performance-to-new-heights2025-09-24T21:14:59+12:00daily1.0https://www.commaconsulting.com.au/articles/why-customer-support-must-be-controlled-by-the-ecommerce-team2023-10-15T10:42:11+13:00daily1.0https://www.commaconsulting.com.au/articles/the-6-ps-of-business-transformation-whats-required-to-prepare-your-business-to-leverage-ecommerce2025-08-07T11:36:08+12:00daily1.0https://www.commaconsulting.com.au/articles/the-best-practice-vendor-selection-process---choosing-the-right-ecommerce-platform-and-ecommerce-agency2023-07-31T17:43:56+12:00daily1.0https://www.commaconsulting.com.au/articles/36-of-consumers-say-visual-customer-reviews-influence-apparel-purchases2025-05-07T14:44:09+12:00daily1.0https://www.commaconsulting.com.au/articles/how-is-online-customer-experience-design-planning-the-same-as-creating-a-physical-sales-person2022-07-27T14:48:31+12:00daily1.0https://www.commaconsulting.com.au/articles/how-to-assess-the-the-strategic-impacts-of-paid-search-investment-on-your-business-what-data-do-retailers-need-to-be-looking-at-and-why2025-05-07T15:50:35+12:00daily1.0https://www.commaconsulting.com.au/articles/47-of-consumers-consider-a-retailers-returns-policies-before-buying2025-05-07T16:35:14+12:00daily1.0https://www.commaconsulting.com.au/articles/myer-auditing-the-customer-experience-design2025-08-07T11:33:43+12:00daily1.0https://www.commaconsulting.com.au/articles/greg-randall-one-of-only-2-retail-experts-to-take-part-in-power-retails-road-test-a-critique-on-three-large-australian-retailers2025-05-07T15:22:22+12:00daily1.0https://www.commaconsulting.com.au/articles/online-retail-sales-as-a-proportion-of-total-retail-sales-is-now-19-in-the-uk2020-03-04T10:03:54+13:00daily1.0https://www.commaconsulting.com.au/articles/how-easy-is-it-for-consumers-to-use-the-kitchen-warehouse-mobile-checkout2025-05-07T15:23:06+12:00daily1.0https://www.commaconsulting.com.au/articles/best-practice-click-and-collect-what-must-happen-to-deliver-an-amazing-end-to-end-customer-experience2025-05-07T15:25:00+12:00daily1.0https://www.commaconsulting.com.au/articles/54-of-consumers-leave-a-site-because-its-too-hard-to-find-the-right-product2025-05-07T15:25:54+12:00daily1.0https://www.commaconsulting.com.au/articles/google-does-not-penalise-organisations-for-duplicate-content2025-05-07T15:26:46+12:00daily1.0https://www.commaconsulting.com.au/articles/is-one-of-the-main-reasons-for-the-failure-of-jeanswest-to-do-with-the-online-competition2025-08-07T11:30:09+12:00daily1.0https://www.commaconsulting.com.au/articles/hinge-a-dating-app-who-understands-its-purpose-to-be-deleted2025-08-07T11:31:13+12:00daily1.0https://www.commaconsulting.com.au/articles/the-top-5-tips-to-achieving-online-growth-for-20202025-05-07T15:28:09+12:00daily1.0https://www.commaconsulting.com.au/articles/what-has-made-2019-such-an-amazing-year-for-comma-consulting2019-12-23T09:14:08+13:00daily1.0https://www.commaconsulting.com.au/articles/what-is-better-single-system-solutions-or-the-elegant-collaboration-of-best-of-breed-technologies2025-05-19T16:05:45+12:00daily1.0https://www.commaconsulting.com.au/articles/chick-fil-a-a-usa-fast-food-chain-is-offering-gifts-of-time2019-12-14T10:29:59+13:00daily1.0https://www.commaconsulting.com.au/articles/only-25-of-consumers-believe-bricks-and-mortar-stores-are-offering-the-best-deal2025-05-07T16:06:21+12:00daily1.0https://www.commaconsulting.com.au/articles/what-can-retailers-do-to-prepare-for-the-shift-in-consumer-buying-behaviours-as-a-result-of-the-coronavirus2020-03-16T11:45:08+13:00daily1.0https://www.commaconsulting.com.au/articles/consumer-shopping-trends-tip-they-want-to-be-inspired2025-05-07T15:31:01+12:00daily1.0https://www.commaconsulting.com.au/articles/why-is-one-step-checkout-not-best-practice2025-08-07T11:34:07+12:00daily1.0https://www.commaconsulting.com.au/articles/40-of-all-smartphone-sessions-are-under-20-seconds2025-05-07T15:32:32+12:00daily1.0https://www.commaconsulting.com.au/articles/what-motivates-people-to-promote-a-brand-online2025-05-07T15:33:17+12:00daily1.0https://www.commaconsulting.com.au/articles/after-70-years-ikea-has-decided-to-end-its-bible-sized-print-catalogue2025-05-07T15:06:09+12:00daily1.0https://www.commaconsulting.com.au/articles/10-of-uk-organisations-have-an-nps-net-promoter-score-of-40-or-more2025-08-07T11:32:15+12:00daily1.0https://www.commaconsulting.com.au/articles/influencers-deliver-the-least-impact-when-it-comes-to-influencing-consumer-buying-decisions2025-05-07T16:06:45+12:00daily1.0https://www.commaconsulting.com.au/articles/48-of-todays-consumers-are-open-to-buying-from-new-retailers-during-this-upcoming-holiday-season2025-08-03T20:54:30+12:00daily1.0https://www.commaconsulting.com.au/articles/b2b-businesses-need-to-create-amazing-online-experiences2025-08-03T20:55:16+12:00daily1.0https://www.commaconsulting.com.au/articles/best-practice-checkout-progress-bar2025-08-07T11:26:18+12:00daily1.0https://www.commaconsulting.com.au/articles/find-a-physical-store-experiences-can-be-made-better2025-08-03T21:31:51+12:00daily1.0https://www.commaconsulting.com.au/articles/check-your-influencer-strategy2025-05-07T15:39:19+12:00daily1.0https://www.commaconsulting.com.au/articles/how-to-define-the-effectiveness-of-your-email-marketing-campaigns2025-05-07T16:07:26+12:00daily1.0https://www.commaconsulting.com.au/articles/google-is-not-built-for-seos-its-built-for-people2020-03-10T21:40:18+13:00daily1.0https://www.commaconsulting.com.au/articles/why-is-the-customer-experience-design-process-important-for-franchise-business-models2025-05-07T15:36:24+12:00daily1.0https://www.commaconsulting.com.au/articles/having-too-much-choice-is-now-a-tax-on-a-consumers-time-and-attention2025-05-07T15:08:51+12:00daily1.0https://www.commaconsulting.com.au/articles/why-consumers-like-ad-blockers-and-are-they-a-problem-for-data-gathering2020-07-13T12:44:28+12:00daily1.0https://www.commaconsulting.com.au/articles/all-retailers-should-be-changing-to-offer-contact-less-click-and-collect-services2020-03-24T16:45:19+13:00daily1.0https://www.commaconsulting.com.au/articles/greg-randall-and-forrester-define-what-businesses-need-to-look-like-in-20212025-05-07T15:51:02+12:00daily1.0https://www.commaconsulting.com.au/articles/b2b-loyalty-what-does-it-need-to-look-like2025-05-19T16:03:16+12:00daily1.0https://www.commaconsulting.com.au/articles/the-new-consumer-mindset-is-shaping2025-05-07T14:46:05+12:00daily1.0https://www.commaconsulting.com.au/articles/physical-retail-can-benefit-from-the-growth-seen-in-online-retail2025-05-07T15:52:29+12:00daily1.0https://www.commaconsulting.com.au/articles/my-client-is-happy-when-their-customers-are-happy2025-05-07T15:54:15+12:00daily1.0https://www.commaconsulting.com.au/articles/how-to-drive-a-high-volume-of-customer-review-content-to-your-site2025-05-07T14:47:36+12:00daily1.0https://www.commaconsulting.com.au/articles/slow-fashion-is-here-to-stay2025-05-19T16:05:06+12:00daily1.0https://www.commaconsulting.com.au/articles/the-covid-consumer-is-searching-for-the-best-product-more-often-than-the-cheap-product2025-05-07T15:55:48+12:00daily1.0https://www.commaconsulting.com.au/articles/a-head-of-ecommerce-digital-is-your-high-performance-race-car-driver-an-analogy2025-05-07T15:08:06+12:00daily1.0https://www.commaconsulting.com.au/articles/consumers-are-having-poor-physical-retail-experiences2025-05-07T15:56:29+12:00daily1.0https://www.commaconsulting.com.au/articles/the-importance-of-elegant-error-messaging2025-08-05T20:52:32+12:00daily1.0https://www.commaconsulting.com.au/articles/evaluating-popular-beauty-retailers-on-how-they-are-performing-on-mobile2020-07-15T10:32:52+12:00daily1.0https://www.commaconsulting.com.au/articles/retail-in-the-new-covid-world2025-05-07T15:53:19+12:00daily1.0https://www.commaconsulting.com.au/articles/the-business-to-business-world-and-how-it-has-been-rocked-by-covid-192025-05-07T15:57:47+12:00daily1.0https://www.commaconsulting.com.au/articles/great-online-customer-service-is-a-mix-of-assisted-and-non-assisted-options2025-05-07T15:59:38+12:00daily1.0https://www.commaconsulting.com.au/articles/50-of-chinese-and-31-of-italian-consumers-say-theyre-using-ecommerce-more-frequently2020-03-24T16:41:23+13:00daily1.0https://www.commaconsulting.com.au/articles/interviewing-customers-does-not-work-when-trying-to-improve-online-experiences2025-08-05T20:52:59+12:00daily1.0https://www.commaconsulting.com.au/articles/managing-business-crisis-in-unprecedented-times2025-05-19T16:05:28+12:00daily1.0https://www.commaconsulting.com.au/articles/consumers-want-to-engage-with-companies-they-know-and-trust-3-tips-to-drive-engagement2025-05-07T16:04:25+12:00daily1.0https://www.commaconsulting.com.au/articles/4-things-retailers-need-to-be-doing-right-now-to-prepare-to-engage-with-consumers-in-the-new-normal2025-05-07T16:00:08+12:00daily1.0https://www.commaconsulting.com.au/articles/kmart-is-forcing-consumers-into-an-online-queue2025-05-07T15:20:18+12:00daily1.0https://www.commaconsulting.com.au/articles/ever-wonder-why-your-cart-abandonment-emails-are-converting-poorly2025-08-05T20:54:12+12:00daily1.0https://www.commaconsulting.com.au/articles/there-is-no-need-to-predict-the-future-the-customer-does-that-for-you2024-03-22T12:06:31+13:00daily1.0https://www.commaconsulting.com.au/articles/greg-randall-featured-in-ragtrader-magazine-retailers-heres-how-you-navigate-this-state-of-change2025-05-19T15:58:58+12:00daily1.0https://www.commaconsulting.com.au/articles/amazon-to-invest-4-billion-into-covid-19-specific-initiatives2025-05-07T15:58:54+12:00daily1.0https://www.commaconsulting.com.au/articles/why-are-businesses-struggling-to-change-during-these-crazy-times2025-05-07T14:50:42+12:00daily1.0https://www.commaconsulting.com.au/articles/best-practice-click-and-collect-in-a-post-covid-world2025-08-07T11:35:35+12:00daily1.0https://www.commaconsulting.com.au/articles/breaking-down-how-people-express-emotions2025-08-05T20:53:29+12:00daily1.0https://www.commaconsulting.com.au/about-greg-randall-the-ecommerce-consultant2026-04-01T21:37:41+13:00weekly0.5https://www.commaconsulting.com.au/case-studies/pedders-suspension-case-study2025-08-25T11:31:32+12:00weekly0.5https://www.commaconsulting.com.au/about-greg-randall-the-ecommerce-consultant/greg-randall-published-author2026-02-18T12:07:51+13:00weekly0.5https://www.commaconsulting.com.au/about-greg-randall-the-ecommerce-consultant/the-ecommerce-consultant2026-03-18T12:37:59+13:00weekly0.5https://www.commaconsulting.com.au/about-greg-randall-the-ecommerce-consultant/what-makes-greg-randall-a-great-ecommerce-specialist2026-03-25T12:01:52+13:00weekly0.5https://www.commaconsulting.com.au/about-greg-randall-the-ecommerce-consultant/ai-ecommerce-consultant2026-03-02T12:49:10+13:00weekly0.5https://www.commaconsulting.com.au/testimonials2025-05-06T12:59:49+12:00weekly0.5https://www.commaconsulting.com.au/newsletter-signup-successful2020-01-22T17:09:43+13:00weekly0.5https://www.commaconsulting.com.au/case-studies2025-12-09T17:42:17+13:00weekly0.5https://www.commaconsulting.com.au/case-studies/swanndri-case-study2025-08-29T09:45:51+12:00weekly0.5https://www.commaconsulting.com.au/case-studies/krispy-kreme-case-study2025-08-19T13:01:16+12:00weekly0.5https://www.commaconsulting.com.au/case-studies/paperplus-case-study2025-08-19T17:52:17+12:00weekly0.5https://www.commaconsulting.com.au/case-studies/bed-bath-beyond-case-study2025-08-19T17:17:04+12:00weekly0.5https://www.commaconsulting.com.au/case-studies/tkv-case-study2025-08-20T15:15:53+12:00weekly0.5https://www.commaconsulting.com.au/case-studies/komatsu-case-study2025-08-22T15:27:20+12:00weekly0.5https://www.commaconsulting.com.au/case-studies/levis-case-study2025-08-25T11:04:23+12:00weekly0.5https://www.commaconsulting.com.au/case-studies/peak-marketing-case-study2025-10-06T20:00:03+13:00weekly0.5https://www.commaconsulting.com.au/case-studies/vail-resorts-case-study2025-12-09T17:28:47+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-micro-sprints2025-09-11T17:24:26+12:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/customer-experience-journey-mapping2025-12-13T21:58:31+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/ecommerce-services-to-match-your-needs2026-02-18T14:15:21+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/b2b-ecommerce-consulting-services2025-10-14T17:15:45+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/marketplace-consulting2025-10-25T19:15:13+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/omnichannel-retailing2025-10-14T12:44:26+13:00weekly0.5https://www.commaconsulting.com.au/contact2025-12-11T11:36:57+13:00monthly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services2026-03-18T20:46:31+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/ecommerce-consulting-strategic-planning2026-03-23T15:50:44+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/ecommerce-conversion-rate-optimisation2026-03-26T17:19:56+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/user-experience-ux-design2025-11-25T13:53:45+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/managing-the-ecommerce-platform-rfp-process2026-02-14T22:42:16+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/digital-transformation2026-04-03T20:56:55+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/ecommerce-business-coaching2026-03-25T15:42:19+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/digitally-savvy-board-member2025-10-14T12:43:16+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/the-ecommerce-academy-practical-ecommerce-learning2023-04-26T11:55:35+12:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/agentic-commerce2025-10-23T23:30:11+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/ecommerce-sanity-check2025-04-23T14:18:06+12:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/the-new-seo-ux-design2025-05-08T16:50:57+12:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/magento-ecommerce-consultant2025-05-03T19:19:20+12:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/etail-consulting2017-09-26T15:14:39+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/finding-the-best-ecommerce-agency2025-09-01T16:46:59+12:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/ecommerce-project-management2026-03-06T12:14:05+13:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/the-ecommerce-consulting-process2025-09-03T11:42:26+12:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/ecommerce-collaboration2025-09-17T11:57:23+12:00weekly0.5https://www.commaconsulting.com.au/ecommerce-consulting-services/ai-ecommerce-consulting-services2025-10-14T12:45:08+13:00weekly0.5https://www.commaconsulting.com.au/business-consulting2025-11-04T10:02:19+13:00weekly0.5